Client Service Associate 1

Job Description

We are seeking a highly motivated and client-oriented individual to join our wealth management practice as a Client Services Associate. In this role, you will be responsible for providing exceptional customer service to our clients, fulfilling receptionist duties such as welcoming visitors in person & by phone, maintaining telecommunication systems, data entry in contact management system, appointment reminder calls as well as assisting with administrative tasks, and supporting the overall operations of our practice. Client Services Associates play a crucial role in ensuring client satisfaction, maintaining client relationships, and facilitating the smooth functioning of our practice.

Responsibilities

Client Service Management:

• Serve as the primary point of contact for clients, addressing their inquiries, concerns, and requests promptly and professionally.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Coordinate client meetings, prepare meeting materials, and assist advisors in delivering comprehensive financial plans and investment strategies.
  
  

Account Administration and Support

• Open new client accounts, process necessary paperwork, and ensure compliance with regulatory requirements.
• Assist clients with account maintenance tasks, such as deposits, withdrawals, transfers, and account updates.
• Collaborate with internal teams to ensure accurate and timely execution of client requests and transactions.
• Maintain client records, update databases, and generate reports as needed.
  
  

Operational Efficiency

• Support the operational functions of our wealth management practice, including document management, filing, and organization.
• Contribute to the development and implementation of streamlined processes and procedures to enhance operational efficiency.
• Stay up to date with industry trends, regulatory changes, and best practices to ensure compliance and deliver exceptional service.
  
  

Client Communication and Education

• Prepare and distribute regular client communications, such as market updates, investment performance reports, and newsletters.
• Assist in organizing and hosting client events, seminars, and webinars to educate clients on financial planning and investment strategies.
• Proactively share relevant financial news, insights, and educational resources with clients to foster engagement and deepen relationships.
  
  

Team Collaboration

• Collaborate with advisors, portfolio managers, and other team members to deliver integrated wealth management solutions to clients.
• Participate in team meetings, contribute ideas, and support colleagues in achieving practice goals.
• Build strong relationships with internal stakeholders to ensure effective cross-functional collaboration.
  
  

The Essential Duties and Responsibilities listed are not all inclusive; other duties as assigned will apply

Qualifications And Requirements

• Bachelor or Associates degree preferred; completed college coursework in conjunction with work experience will also be considered
• 2- 3 years industry experience is preferred
• Opportunity to obtain FINRA licenses to include but not limited to Series 7, 66, and/or 63 to support professional growth if desired
• Strong client service skills, first-hand experience interacting directly with customers; a genuine interest in serving and caring for our clients
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Proficiency in using financial software and tools, as well as MS Office suite.
• Knowledge of financial markets, investment products, and wealth management concepts is preferred
• Familiarity with regulatory compliance and industry best practices.
• Ability to work both independently and collaboratively within a team-oriented environment.
• High ethical standards and commitment to maintaining client confidentiality.
  
  

Joining our wealth management practice as a Client Services Associate 1 offers an exciting opportunity to work in a dynamic and growing industry while contributing to the success of our clients and our practice. If you are passionate about providing exceptional client service, have a keen interest in finance, and thrive in a fast-paced environment, we encourage you to apply.

Job Type: Full-time

Pay: $38,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
  
  

Compensation package:

• Bonus opportunities
  
  

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
  
  

Experience:

• Customer service: 1 year (Preferred)
  
  

Company Description

Financial Advice goes beyond annual returns, net worth statements and required minimum distributions. It is the commitment to developing, implementing, and adjusting an investment plan for the families that we work with that makes a difference.

Our team is specialized in Retirement Planning, Estate Planning & Gifting Strategies, Tax Planning Strategies, and Education Planning. Additionally, we offer small-business and business owner solutions. Visit our website to connect with our team to build your financial future.

Financial Advice goes beyond annual returns, net worth statements and required minimum distributions. It is the commitment to developing, implementing, and adjusting an investment plan for the families that we work with that makes a difference. Our team is specialized in Retirement Planning, Estate Planning & Gifting Strategies, Tax Planning Strategies, and Education Planning. Additionally, we offer small-business and business owner solutions. Visit our website to connect with our team to build your financial future.