Client Relationship Manager

Who we are

Infinite Campus is an educational software company that helps K12 school districts manage their day-to-day operations. We’ve been around for over 29 years and are the most trusted name in student information. Our customers include school districts across the United States and our products support more than eight million students.

What you’ll do

As the Client Relationship Manager, you will aim to drive, sustain and grow product adoption, satisfaction, and retention. You will look to ensure customer’s recognize value from our products and services. You will be responsible for maintaining strong relationships amongst a diversity of roles within Infinite Campus and its’ customers to ensure optimal process and communication flow. This individual will align with other teams and departments to inspire customer success endeavors organization-wide and deliver the optimal customer lifecycle for all Infinite Campus customers. Map and maintain a deep understanding of each customers’ unique journey, including: execute and support developing customer success processes and playbooks. Measure and analyze metrics and other customer data to assess adoption rate, identify and strategize on opportunities for improvement or expansion, and prepare for renewals. You will acquire and maintain a level of product knowledge to be able to effectively communicate the purpose, benefits, features, and service requirements. Be a mentor and be and escalation point for customer satisfaction or engagement issues. Advocate for the needs of the customer cross-departmentally. Collaborate with other teams and departments to drive customer engagement and retention. Enhance effectiveness and efficiency through technology and process for customer success functions. Promote, organize, facilitate, and support Infinite Campus customer-facing events - e.g., user groups, trade shows, conferences, etc.

Who you are

You are responsible; able to achieve desired results within expected time frames with a high degree of quality and professionalism. You are able to establish and maintain positive and productive work relationships with all staff, customers and business partners. You are professional with a positive attitude and are able to assimilate to the company’s culture and client relationship management philosophy. You are self-motivated.

Your skill-set

You possess the experience operating in a Customer Success role with familiarity with Customer Success Software. Previous customer relations or account management experience - preferably in a SaaS environment. You have exceptional interpersonal and communication skills. You are highly organized, analytical, collaborative and detail oriented. You are empathetic; able to demonstrate an ongoing positive attitude with a desire to help our customers reach their goals.

What we offer

A highly competitive compensation package that reflects our commitment to the people who work here. No matter where you’re at in life, we’ve got you covered. • Medical • Onsite Health Center for employee and family • Teledoc • Dental • Vision • Health Savings Account • Flexible Spending Accounts • Short & Long Term Disability • Life and ADD insurance • Generous paid time off (PTO) • Holiday pay • Employee Assistance Program • 100% matching 401k • Employee Stock Option Plan • Education Assistance • Daily free lunch and beverages at our onsite restaurant

A relaxed work environment that embraces onsite in person collaboration with flexibility to work offsite (remote). Infinite Campus is a place where smart, talented people work together with other smart and talented people every day.

What we live by

We solve problems at Infinite Campus. Driven by our mission and vision to Transform K12 Education®, we build solutions to serve K12 education and empower change for the better. We have shown that by adapting and applying technology and practices used by the private sector to K12, educators can be more productive in their daily tasks, and accomplish things previously thought to be impossible

Not sure if this is for you?

We want a diverse team, with a broad range of experience and perspectives. If this job has piqued your interest, but you’re not sure if you qualify, apply anyways! We carefully consider every application and will either move forward with you, find another team or position that might be a better fit, keep in touch for future opportunities, or send you off with our gratitude and a thank you for your time.

Equal Opportunity Employer

Infinite Campus, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Infinite Campus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Infinite Campus, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Infinite Campus’ employees to perform their job duties may result in discipline up to and including discharge.