Client Relationship Manager

Job Summary:

The Client Relationship Manager will work alongside other key team members, and report directly to the Director of Client Relations. The Client Relationship Managers responsibilities include managing the entire client experience once a contract is signed. Manages all client interactions and becomes the “Face of ERI” to various clients throughout the partnership.

Duties, Functions and Responsibilities:

The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position:

• Assisting with Quarterly Business Review’s (QBRs)
• Quotes for certain clients
• Tracking clients contracts and renewals
• Reporting back to the clients as needed
• Getting clients to utilize Track Tech (TT) as much as possible
• Clients interaction on maintenance of account
• Billing issues
• Reporting requests
• Logistics issues
• Liaison between field and operations, checking on status of jobs, etc. working with Sales Support
• Tracking jobs to completion – Following up on the freight and information technology asset disposition (ITAD) holdover reports with the facilities and taking client inquiries on their jobs (directly or through the reps)
• Complete Client Information Form (CIF) including obtaining all billing information, collection sites, etc. from the client.
• Answer questions from Client Solutions on CIF; obtain answers from the team or client if needed
  
  

Minimum Qualifications:

• 3-5 years of relevant work experience preferred;
• Heavy excel knowledge required