Client Relationship Manager

Objectives

Work with the Private Wealth advisory team to actively manage client relationships, service, and the Addicus standard of identity. The Client Relationship Manager (CRM) plays a critical role at Addicus. You serve as the Lead and Primary contact between Addicus and your assigned Clients. You also lead the team responsible for servicing your clients, which includes the Solutions Analyst, as well as the efforts of the support team. You will interface regularly with Operations, Technology and Legal to ensure client deliverables and projects are on time, meet all quality standards and quality expectations. You will report to the Director of Addicus Consulting Group.

Responsibilities

• Consistently add value to the client by identifying issues and opportunities on a regular basis
• Build and maintain a strong, trusted, and sustainable relationship with the Client and their advisors – founded upon mutual respect, professionalism, and high-quality work product.
• Develop a thorough and comprehensive knowledge of the Clients Family Wealth Enterprise (FWE) and serve as an internal resource of information to team members regarding the Client.
• Conduct in-depth discussions concerning all matters related to the FWE.
• Discover a client’s values, goals, and objectives at least annually but more frequently may be necessary based on client’s fact pattern
• Engage regularly with the Client, Client Representatives and Advisors, and the Partners to ensure that Client needs, and expectations are managed and met, and the status of projects or initiatives are clearly documented and communicated.
• Prepare and conduct quarterly reviews, including both planning and investment topics.  
• Organize the client’s financial documentation 
• Ensure the Client’s document is always up to date and documents are easy to access
• eMoney
• This includes balance sheet update, status quo cash flow analysis with sensitivity analysis, and asset value projections
• Performance Reports – Private Equity Positions 
• Coordinate with the Addicus Private Equity team and other outside resources to ensure returns on investments are being accurately reported to the client in a timely manner
• Insurance – Personal and Business
• Report on performance and need of the following insurance assets:
• Life Insurance
• P&C Insurance
• Disability Insurance
• Long-Term Care Insurance
• Ownership arrangements – update Estate and Financial Plan 
• Keep an updated organizational chart for the client to reference in all meetings with the Client
• Tax estimates and reduction strategy 
• Review and discuss status, issues, transactions, concerns and identify opportunities.
• Address specific questions regarding the engagement, as well as serving as an advisor and a sounding board for the Client.
• Deliver customized financial, estate, asset management/allocation, and insurance plans 
• Collaborate and negotiate with outside resources (Financial institutions, Attorneys, Accountants, Transaction representatives, etc.). This will include architecting transaction structures, developing financial models, negotiating financing, and coordinating legal document preparations and executions.
• Participate and lead client meetings sometimes independently 
• Demonstrate a passion for delivering exceptional service to clients 
• Take meeting notes and promptly enter in the CRM 
• Engage with other lines of businesses to learn the capabilities of each and proactively identify new ideas and opportunities to bring to each of your Clients
• Meet with prospects to complete initial client discovery, determining if they qualify as an Addicus client
• Some travel required

Qualifications

• Demonstrate a deep understanding of financial markets, products, concepts and can effectively simplify complex concepts while building rapport and credibility with highly valued clientele 
• Ability to thoughtfully introduce clients to traditional and alternative investment strategies  
• Highest standard of ethical values 
• 1-3 years of experience of comprehensive financial pl
• Possess excellent analytical, organizational, and communication skills (both oral & written) 
• Ability to manage multiple projects at once by utilizing project management software
• Team player and adapts well to fast changing entrepreneurial spirit  
• Great interpersonal skills with experience in sales or face-to-face client interaction are the foundation of this role. You must enjoy interacting with Clients.
• Excellent professional writing skills.
• Excellent presentation skills, with the ability to think on your feet and adapt to a changing environment.
• Calm and not easily rattled by pressure or deadlines, with the ability to excel under pressure and time constraints.
• Strong team player, with the ability to communicate well across all facets of the organization, and the ability to build consensus among teammates.
• Quick study, with the ability to learn a lot about a new client in a short amount of time.
• Creative thinker, with strong problem-solving skills and a willingness to do necessary research to support new ideas or concepts.
• You will lead your peers by example and motivate the team to perform at a high level.
• Strong analytical skills, with the ability to digest and communicate complex matters in understandable terms.
• A solid understanding of income taxes, banking, and the legal system is necessary.
• Willingness and desire to understand the technical details and intricacies of tax and legal matters are required.
• Trust and Estate planning experience is required for high-net-worth individuals and/or families.
• Advance knowledge of corporate and personal taxation.
• Consulting experience, private banking experience or comparable experience is expected.
• Familiar with the suite of products offered within Office 365 is an advantage.
• Experience with a Customer Relationship Management (CRM) database is beneficial.
• Bachelor's degree in accounting, Finance, or other related Business field of study is a requirement.
• Series 65/CFP, ChFC, MBA, CPA, CFA, CFP Certification or other advanced degree relevant to this role is strongly recommended.
• Securities and Insurance licenses are extremely beneficial.
• Banking, Finance, or Tax related experience are required.
• A minimum of 5 years' relevant work experience is required.
• During the interview process, testing for this position will be required to evaluate areas of strength in regard to Tax, Insurance, Retirement Planning, Estate Planning and assimilate excel skills.