Client Implementation Manager - Remote

MNX Global Logistics is a leader in time and mission critical logistics and supply chain services. Whether it is a medical device, a radioactive cancer therapy, the engine of an airplane, a high-speed network router, a hard drive encrypted with a summer movie release or a liver donated for transplant, the most time sensitive shipments in the world are entrusted to MNX. Headquartered in Long Beach, California and with offices worldwide, MNX is looking for talented people who want to make a difference by helping the world successfully transport the most important shipments.

We combine extraordinary people, innovative partnerships and advanced technology to solve the world’s most complex logistics challenges.

Client Implementation Manager

The Client Implementation Manager (CIM) is a critical role within the organization. The company requires leadership in operational project planning and execution for the implementation of new clients as well as ongoing support of existing clients. The role will also oversee quality of service provided to clients and manage the successful implementation of large-scale commercial projects.

What You Will Do As a Client Implementation Manager

• Work with appropriate personnel (Vendor Management, OPS, Field OPS) in sourcing plan and purchasing rates with carriers and/or vendors for prospective customers, in tandem with Pricing & Solutions as RFP/RFQ response is developed
• Work with Solutions & Pricing when needed to provide operational input / direction for proposal responses. Upon award, Solutions will turn over for implementation with complete SOW and relevant accompanying documents. From the SOW, an SOP and project plan are created by CIM in partnership with OPS Management, Sales, Customer, Customer Advocate, etc.
• Serve as project manager for commercial implementations:
• Resourcing (time, capital expenditure, operational expenditure, equipment, etc.) required to complete commercial implementations
• Long and short term project management plan creation, defined in collaboration with management
• Develop a schedule for project completion that effectively allocates the resources to required activities and execute as scheduled
• Delegate tasks on the project to employees best positioned to complete them
• Serve as point of contact for multiple teams involved in any project to ensure alignment and on time completion
• Monitor progress and make adjustments as needed
• SOP development
• Account onboarding – Salesforce process including Conga and DocuSign, to push agreements to customers and facilitate opening new accounts.
• Implement in partnership with Customer Advocate, and upon completion turn over fully to Customer Advocate for ongoing support
• Existing customer maintenance
• Assist the Customer Advocate Team in project / action item management for existing customers, onboarding new business, resolving pending issues, etc.
• Monitor progress and follow up as needed to ensure completion
• Delegate tasks on the project to employees best positioned to complete them
• Serve as point of contact for multiple teams involved in any project to ensure alignment and on time completion
• Internal training
• E – Learning platform adherence
• Call center
• Customer advocate training and turnover of new clients
• SOP training and re-version
• Additional projects as assigned by Supervisor/Management
  

Key Skills / Abilities

• Must be able to read, write and communicate (speak) in English.
• Able to communicate verbally and in writing on work requirements, status of work in progress, and work completed.
• Leadership skills.
• Interpersonal skills.
• Problem-solving skills.
• The ability to delegate effectively.
• Time management skills.
• Most work is complex and requires a high level of judgment.
• Able to follow simple to complex instructions and directions.
• Requires ability to decide on a course of action.
• Some prolonged periods of sitting may be required.
• Must be able to work in a fast-paced environment.
• Some road and air travel may be required.
  
  

Education / Experience

• Bachelor's degree or equivalent transportation industry work experience preferred
• 3+ years’ experience in equivalent capacity
• Certification in Project Management (PMP) preferred
• Leadership experience preferred
• Technical efficiencies in products such as Excel, Smartsheet, Power BI, Word, PowerPoint
  
  

Pay: $70k to $75k

Benefits & Perks

We offer competitive pay, FlexPTO, 401(k) match, multiple health plans, 100% remote, and much more.

MNX Global Logistics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information, or any other characteristic protected by federal, state or local laws.

At MNX, people make the difference. We are a diverse group of unique individuals, each with their own background, beliefs, and experiences, united in the spirit of “One MNX”.