Do you want to work for a company that makes you feel inspired, important, and cares about growth in your career? Do you enjoy working in a fun, clean environment around others but also enjoy the freedom of working at home? Do you want to work with like-minded intelligent team members who are there to motivate you every step of the way?
At Benson, we care about our team members' growth and career opportunities! We strive to promote from within and have a Learning and Development Department to further assist with our team members' growth. At Benson, we promote a creative mindset by collaborating with other team members while also helping you attain your goals.
Most of our team members work in a hybrid work style because they love working at home but also love coming to the office. Benson’s corporate office provides several unique spaces such as our meeting rooms, two break rooms, indoor courtyard, and serenity room. Our goal is to create a fun and energetic environment for all team members.
WHAT WE CAN OFFER YOU:
Opportunities for growth and career development
Competitive salary with bonus structure
Generous PTO package PLUS a paid holiday break from Christmas Eve to after New Year’s Day
On-Site Fitness Facility
Work-From-Home Opportunities
401(k) with company match
Employee Assistance Program (EAP)
Volunteer program to earn up to 16 hours of additional PTO
Benson is a national leading Centralized Marketing Platform providing various marketing products and services within the multi-family industry. Our corporate office is located in Alpharetta, GA within a modern-style 110,000 square foot facility.
What Makes Us Different?
The Benson Integrated Marketing System is delivered to property operators and marketing executives through four proprietary components:
Online Smart Stores
Multi-Channel Marketing
Dedicated Customer Experience Teams
Analytics
Benson’s superior capabilities include award-winning products and services in the following categories:
Promotional Products
Customized Apparel
Print Services
Signage including Permanent and Temporary Structures
Creative Design Services
The best part? We produce the products in our facility to ship directly to our clients!
The Client Implementation Manager, reporting to the Vice President of Business Development, leads a team dedicated to the successful implementation of Benson's full suite of centralized marketing products and services. This pivotal role within Benson is instrumental in driving customer growth and managing the end-to-end client implementation process that establish long-term partnerships.
In this capacity, you will lead the implementation process and ongoing refinement of key components essential to a high-performing marketing operations platform. These include implementation methodology, portfolio tracking, team resource optimization, and best practice playbooks. Additionally, you will contribute to Benson's ongoing growth within the multifamily industry.
As someone motivated by delivering exceptional customer experiences with a customer-centric mindset, you will maintain a sharp focus on driving excellence and efficiency. This entails meeting Benson's objectives for quality, timely delivery, and revenue generation.
RESPONSIBILITIES:
Client Success Management
Manage the end-to-end client implementation process to foster long-term partnerships with Benson Integrated Marketing Solutions.
Assist with high-profile projects, corporate marketing campaigns, bulk orders, nationwide initiatives, business development needs, and product development.
Maintain objectives and key results, activities, milestones, and a strategy to continuously improve implementation processes.
Responsible for CRM and database management of current and future clients, including capturing billing information and client invoicing.
Create and manage project timelines, implementation forecasts, and team member capacity and bandwidth constraints.
Demonstrate proficiency in customer needs assessments, centralized marketing process mapping, problem-solving, and other methodologies to drive client outcomes.
Understand and be able to apply analytics to identify and drive revenue opportunities, prepare presentation documents, and conduct Business Review meetings with customers.
Participate in industry and/or customer conferences to serve the customer and better understand market changes, customer challenges, and trends.
Act as the contract administrator for the business development team.
Strategic Customer Relationship And Experience Management
Maintain and enhance customer experience by establishing key relationships at the corporate level and acting as the main point of contact during the onboarding process.
Conduct customer update meetings, identify customer needs, present solutions, and represent the Voice of the Customer (VOC) internally to Benson to achieve customer objectives.
Navigate customer-facing demands and internal challenges to facilitate the resolution of obstacles that could jeopardize customer relationships.
Perform other duties as assigned.
Collaboration and Culture
Promote effective communication and align key performance indicators (KPIs) with Benson's strategic goals and objectives.
Develop strong relationships with internal stakeholders, external partners, vendors, and consultants to support organizational structure and business needs.
Champion a culture of client success through ownership and accountability among all team members.
Foster strong, collaborative cross-functional and cross-departmental working relationships with other support teams (Customer Success, Art & Design, Technology Services, Apparel, Signs, etc.).
Work closely with Business Development to assist with opportunities, including RFP support, pricing exercises, store demos, outreach and prospecting emails, and market research.
Act as point of contact for concerns (internal and external) and escalate issues as appropriate.
Utilize “The Benson Way” fundamentals to foster a supportive culture including promoting effective communication, teamwork, kindness, commitment, ownership, results-driven work, consistency, and customer-centricity.
Team Support and Leadership
Cultivate a collaborative team environment through employee selection, onboarding, training, and performance management to develop and recognize talent.
Ensure the team has appropriate training and professional development opportunities.
Lead the onboarding team, providing coaching, mentoring, and 1:1 enablement to ensure adherence to departmental standards and delivery through established processes, high-quality deliverables, client satisfaction, and proficient collaboration across teams/departments.
Provide supervision, leadership, and growth opportunities for the Client Implementation Team.
Monitor staffing and capacity and provide recommendations as needed.
Utilize metrics and standards to drive team performance.
POSITION QUALIFICATIONS:
Education:
Bachelor’s degree in business administration, marketing, or related field.
Work Experience:
Required, 3+ years’ experience in client implementation, business development, and/or relationship management or related roles.
SPECIFIC KNOWLEDGE, SKILLS, ABILITIES, COMPETENCIES:
Print experience and multifamily housing experience is a plus.
Strong leadership and team management skills.
Excellent communication, negotiation, and interpersonal abilities.
Proven track record of delivering results in a fast-paced, dynamic environment.
Proficiency in CRM systems and database management.
Ability to collaborate effectively across teams and departments.
Strategic thinker with a focus on continuous improvement.
Experience in the marketing industry is preferred.
Excellent customer service skills and customer-centric approach to business
Excellent written and verbal communication skills
Intuitive nature with the ability to anticipate customer needs
Shows initiative and independent thought
Ability to quickly assess situations, articulate expectations, make decisions and drive accountability
Strong organization skills with the ability to manage multiple projects simultaneously with tight deadlines
Resourceful and creative problem solver with strong analytical thinking capabilities
Ability to resolve conflicts in professional mature manner
Computer proficiency and excellent MS Office Suite
Strong relationship building skills
Strong collaboration skills and ability to work as a team
Ability to delegate tasks and provide direction
Excellent proofing skills with intense attention to detail
WORK ENVIRONMENT:
Sitting at a computer for long periods of time.
Traveling to conferences and required events.
Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Advertising Services
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