Client Implementation Manager

Company:

TurningPoint Healthcare Solutions is disrupting the traditional approach to specialty care management through innovative technology and world-class clinical expertise.

Founded in 2014, TurningPoint has built a team of 400 leading healthcare experts, clinicians, and technologists helping customers in 33 states manage the health and wellness of 26M patient lives and $4B in medical expenditures each year. TurningPoint empowers health plans and providers to improve the quality, safety, and affordability of healthcare.

TurningPoint specializes in treating the most complex areas of care management including musculoskeletal, pain management, cardiology, wound care, oncology, ear/nose/throat, sleep, and implantable devices. Leveraging data analytics, AI, and machine learning as well as the latest advancements in telemedicine solutions, TurningPoint brings patients, providers, and health plans together to manage risk, lower costs, and drive better outcomes.

Position Summary:

The Client Implementation Manager is responsible for supporting the gathering of business and operational requirements between clients, business owners, and operations & IT teams. This position will participate in internal initiatives regarding process improvement and efficiency. This position manages the implementation and delivery of technology based clinical programs/services to large health plan customers, process improvement initiatives, change control management, training & communications, and system implementation along with day-to-day account management responsibilities.

Roles and Responsibilities:

• Works with Sr. Director and Director to establish and define project scope and requirements for the purpose of translation into tasks, schedule and assign tasks.
• Manages day-to-day communication and operational escalations with existing clients as assigned.
• Leads team on project work to keep project going according to schedule.
• Work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to technical execution.
• Analyze business requirements and cross collaborate with the application development team to determine the most effective/appropriate operational and technology solutions for new initiatives.
• Responsible for the documentation of defined program objectives and requirements, collaboratively developed with all relevant implementation team members and ensuring operational and technical feasibility.
• Provides management of internal and external client teams to implement TurningPoint’s programs and services as an implementation key contact.
• Provides tracking and analysis of multiple projects and their tasks, and milestones, while also helping remediate possible or current issues, risks, overflows, deficits, as well as recommended solutions.
• Monitors project performance, schedules and reports on the changes to project scope, project schedule, and project costs, providing recommendations on improvements to all the above.
• Develops and maintains comprehensive project documentation and deliverables.
  
  
  

Education, Experience and Licensure:

• Bachelor’s degree preferred or equivalent work experience.
• Minimum 5 years of experience that includes project management, business analysis, and client account management.
• Advanced skills in MS Word, Excel, PowerPoint, Visio, and SmartSheet/Project required.
• Excellent Written and Verbal Communication skills required.
• Ability to work independently with minimal supervision.
• Ability to organize, prioritize and complete work in a timely manner despite many deadlines and competing priorities.
• Ability to define goals in an objectively and measurable fashion.
• Demonstrated ability in diplomacy, discretion, tact and sound judgment, and the ability to maintain confidentiality.
  
  
  

TurningPoint Healthcare Solutions is an Equal Opportunity Employer.