About Us: GlobeTrek Consulting is a premier travel agency dedicated to providing exceptional travel experiences to our clients worldwide. With a focus on personalized service and attention to detail, we strive to make every journey memorable and hassle-free. As industry leaders, we are committed to innovation and excellence in all aspects of our operations.
Job Description: GlobeTrek Consulting is seeking a dedicated and proactive Client Coordinator to join our team. In this role, you will be responsible for managing client relationships, coordinating travel arrangements, and ensuring a seamless experience from booking to departure. The ideal candidate will have strong interpersonal skills, excellent organizational abilities, and a passion for delivering outstanding customer service.
Responsibilities:
Serve as the main point of contact for clients, providing personalized assistance and support throughout the travel planning and booking process
Communicate with clients via phone, email, or online chat to gather trip details, preferences, and special requests, offering tailored recommendations and solutions
Coordinate with travel consultants and other team members to research, plan, and book travel arrangements, including flights, accommodations, transportation, and activities
Liaise with airlines, hotels, car rental agencies, and other travel vendors to secure reservations, negotiate rates, and arrange special accommodations or requests for clients
Provide clients with detailed itineraries, travel documents, and other relevant information to ensure they are well-prepared for their trip
Handle inquiries, changes, cancellations, and updates to travel plans in a timely and professional manner, keeping clients informed throughout the process
Proactively anticipate and resolve any issues or concerns raised by clients to ensure a positive and seamless travel experience
Maintain accurate records of client interactions, bookings, payments, and other relevant information in our database systems
Requirements:
Previous experience in customer service, client relations, or travel coordination roles preferred
Strong interpersonal skills and the ability to build rapport with clients and team members
Excellent communication skills, both written and verbal, with a customer-centric approach
Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously
Proficiency in using Microsoft Office, email, and other relevant software applications
A passion for travel and a commitment to delivering exceptional service to clients
Ability to work effectively in a remote environment and collaborate with team members across different locations
Flexibility to work non-traditional hours, including evenings, weekends, and holidays as needed
Benefits:
Competitive pay commensurate with experience
Flexible remote work arrangements
Opportunities for career growth and advancement within the company
Discounted travel benefits for employees
Comprehensive training and support to enhance job performance and skills development
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Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Internet Publishing
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