Client and Account Manager

PrudentRx seeks an analytical problem solver who drives strong outcomes from robust processes and has an in-depth knowledge base of client and account management to join our rapidly growing organization. As a Client and Account Manager, you will oversee client relations and services implementation and maintenance, conduct client-facing meetings, support the data-gathering process, manage files, and implement major client accounts. A seasoned Client and Account Manager will be well-versed in client relations and project management, have exceptional presentation skills, and have a strong ability to follow up and follow through with accuracy in a fast-paced environment.

Position Details

• United States - Remote/Telecommute
• 8-5 Must be in an eastern or central time zone
• Equipment and hardware provided. Interviewing, orientation, and training are conducted virtually.
  
  

Responsibilities

• Build and maintain long-lasting client relationships.
• Collaborate with clients, PBM partners, and team members as the subject matter expert (SME)
• Act as the primary point of contact (POC) for clients, providing service information and resolving client inquiries.
• Ensure timely and successful account implementations.
• Provide Client-Level Business Interface with associated data and insights to reflect the PrudentRx value with client-facing calls.
• Assist with challenging client requests/escalations with professionalism.
• Manage post-Go-Live account claims and CAG errors, client monthly/YTD presentations, investigation and assistance in resolving member/coding issues, and additional implementations when applicable.
• Manage and transfer sensitive client information from multiple systems while providing accuracy and maintaining confidentiality.
• Satisfactorily complete quarterly pulse checks and stay up to date on all training including, but not limited to, the leads call, kickoff call, member experience call, invoice/saving report, and all processes and material related to these calls.
• Oversee and/or collaborate on team projects.
• Complete all necessary continued learning and training requirements per department and company need.
• Other essential duties as assigned.
  
  

Required

Requirements and Qualifications

• High School diploma or equivalent required. (Undergraduate degree or higher preferred)
• Ability to pass Critical Thinking and Problem-Solving assessment.
• Excellent time-management, prioritization, and organizational skills
  
  

Preferred

• Previous project management experience
• Healthcare or industry relevant client management, implementations, or sales, legal or paralegal experience.
• 2 years of client, sales, or account management.
  
  

Work From Home Requirements

The employee must provide reliable, high-speed internet with sufficient bandwidth (25/25mp) to execute all job functions. Additionally, the employee must have a private workspace with a desk and chair, free from distraction.

Physical Demands and Working Conditions

Duties are performed primarily in a home office using company-provided computer equipment. While performing the duties of this job, you will regularly sit and talk. The employee is frequently required to use their hands. Employees will occasionally be required to stand and walk.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits

• Eligible for benefits within 30 days
• Health (family)
• Dental
• Vision
• STD, LTD, Critical Illness and Accident
• Company Paid Life Insurance
• Company Paid Holidays (6)
• PTO cashout and rollover options.
• Tuition Reimbursement
• 401(k) 100% company match up to 4% 90 days