Client Advisor - Clowder

Client Advisor – Clowder

Alexandria, VA (Remote)

About us

Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, and engage and serve members and donors through innovative software solutions. Our portfolio of products includes iMIS Engagement Management System, Clowder, TopClass LMS, and OpenWater. Together, our brands help associations achieve great things.

About our position

We are looking for a proactive Client Advisor to work with our Clowder team to deliver product solutions and ensure a successful implementation and ongoing experience for our clients. While continuing to develop proficiency with the Clowder mobile app, you will remain updated on best practices regarding implementation, support, and training.

What you’ll be doing

• Managing client onboarding and post launch for mobile app.
• Assisting with app launch at specific events
• Tracking performance and acting as a liaison between the client and the product and development teams to address issues
• Meeting regularly with clients on updates, new feature launches and best practices.
• Renewing cand upselling client agreements.
• Performing other job-related duties as assigned from time to time.

What we want you to have

• 2 years of relevant experience, preferably with a high-growth, technology firm.
• Strong organization and multi-tasking skills, with the ability to manage multiple clients at one time at varying stages of their life cycle.
• Technologically savvy and using tools like Asana, You Track and Slack to stay organized and share updates with the team.
• Strong written and verbal communication skills
• Basic technical knowledge of native3 mobile, API’s, databases – how they work, not design them.
• Ability to follow existing processes but always look for ways to improve them.
• Comfortable speaking with clients or employees at all levels of an organization.

What we offer

ASI has been operating for more than 30 years and has perfected the employee-first culture with a fun, friendly, and casual work environment. We encourage new ideas, fresh perspectives, and positive attitudes and offer the following employee benefits:

• Generous Paid Time Off
• Medical, Dental, and Vision Insurance
• Life and AD&D Insurance
• Flexible Spending Account
• Healthcare Savings Account
• Wellness Benefits
• 401k Retirement Plan with Discretionary Match
• Opportunities for Professional Growth and Development
• Volunteer Time Off
• Study Leave
• Employee Assistance Program
• Hybrid/Remote Work

Join our team and positively impact thousands of ASI customers around the world! www.advsol.com/careers

ASI for All

ASI’s commitment to diversity and inclusion stems from our core values of Courage, Excellence, and Respect. We value and respect different perspectives -- and those who have the courage to share their experiences and challenges -- and provide a supportive environment where ASI team members can grow and develop while delivering excellent products and services to our clients. In furtherance of our mission to keep our clients for life, we are committed to cultivating an inclusive work environment that reflects the varied non-profit and membership organizations we serve worldwide. ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department at hrdept@advsol.com.

If you or someone you know may be interested in this position, please have them apply here.