Client Advisor

Client Advisor

B V L G A R I is seeking a Client Advisor for our San Francisco Boutique. The Client Advisor is responsible for acting as a Brand Ambassador and delivering an exciting and memorable customer experience. Creating, stimulating, and maximizing sales opportunities to achieve store sales and profit targets and provide excellent client service.

Essential Duties:

• Welcome all clients/prospects entering the store for whatever reason (browsing, purchasing, after-sales), provide extraordinary service, and always have the client leave a remarkable impression!
• Contribute to the store and service KPIs achievement through a proactive and consistent commitment to achieve the sales budget monthly and annually.
• Manage the sales process as per delivery standards (from Welcome to Packaging), ensuring the proper application of selling techniques to deliver a UNIQUE shopping experience.
• Convey the warm Italian hospitality mindset through each step of the interaction with the client.
• Listen empathetically to understand and adjust to client's needs, providing customized advice.
• Establish and develop relationships with existing clients and engage new customers to Bulgari
• Perform all CRM one-to-one activities as per Store Manager indications, including CRM AFSS.
• Communicate with management about opportunities to develop community relationships and explore potential events to increase brand awareness and customer loyalty among new and existing clients.
• Assist and provide exceptional service to clients with any After Sales need (exchanges, returns, repairs)
• Manage morning set-ups for the store and ensure perfect execution of Visual Merchandising guidelines. Manage breakdown after the store closes.

Key Competencies:

• At least three years of experience in luxury retail or with luxury products.
• Proactive selling and negotiation skills
• A second language skill would be a plus.
• Attention to detail, good organizational skills, priority setting, and personal accountability.
• Must work retail hours – Weekdays and Weekends, Evenings & Holidays
• Ability to lift a certain amount of weight – up to 25 pounds
• Knowledge of Microsoft Office programs: Excel, Word, PowerPoint, and ability to acquire some expertise in Store operation applications (Beanstore, SalesForce, SAP)
• Exceptional Team Player