Claims Specialist
Claims Specialist
Insight Global
Richmond, VA
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Insight Global is looking for an energetic Claims Experience Specialist to join one of our fastest-growing clients in the travel industry. This key role will ensure we are delivering a customer-first, best-in-class claims service to our valued customers and will be pivotal in setting the bar for standard and excellence in the travel space.
Responsibilities:
- Be customer obsessed and set the highest bar for claims service in our industry. This role will be key in developing a top-notch reputation for our growing brand - one that is known for excellence, speed, empathy, accuracy, proactivity and positivity.
- Handle claims arising from travel insurance products
- Handle incoming calls and digital inquiries from our US customers who are traveling stateside and abroad.
- Provide real-time support related to travel inquiries & emergency events.
- Collect & monitor travel intelligence information.
- Interact with travel & medical providers.
- Effectively manage customer contacts across various channels of communication, including phone, e-mail and chat.
- Efficiently handle customer complaints with empathy, knowledge and understanding.
- Complete customer requests in a friendly, professional and timely manner.
- Work collaboratively across teams and departments to help solve any matter at hand.
Qualifications:
- Excellent verbal & written communications skills
- Strong analytical skills
- Ability to display great time management and prioritize workload while remaining organized and efficient
- Proven experience in claims, assistance or comparable roles
- A medical and/or travel background - a plus
- Ability to work in shifts - day/evening primarily
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Seniority level
Associate -
Employment type
Full-time -
Job function
Customer Service -
Industries
Staffing and Recruiting and Insurance
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See who you knowFeatured Benefits
Inferred from the description for this job
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Medical insurance -
Dental insurance -
Vision insurance -
401(k)
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