Claims Manager

Our client, a nation-wide construction management company, is seeking a Claims Manager to direct and oversee the operations of insurance claims to meet operation, financial, and service requirements. This position will work directly with internal departments, adjusters, and internal and external counsel to assist with all claims, including worker’s compensation, general liability, and property claims. This position will assist with various Risk Management needs, such as claims program development and training.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Oversee and manage all property and liability claims for the company’s lines of coverage, including general liability, excess liability, contractor’s equipment, pollution, professional, property, employment practices, directors and officers, crime, automobile, builders’ risk, and each of these coverages as may be in any wrap-up program
• Manage and guide the Risk Management Claims team– Claims for handling certain types of liability claims and provide leadership and development support for the person in that role
• Review incident reports and determines action plan, engaging others as needed
• Initiate preliminary investigations with project teams on all reported losses and personally inspect losses as needed
• Manage and coordinate any insurance brokers’ or insurance adjuster claims services and report status to the department head and others as needed
• Manage, coordinate, and distribute all claims information, documentation, and communication to all responsible parties regularly and with a consistent cadence
• Immediately attempt to clarify any potential or actual coverage disputes with direct contact with the insurer, broker, and coverage/defense counsel intervention
• Travel as needed for claims meetings/investigations, mediations, claim reviews with division personnel and claim meetings with clients
• Ensure losses are tendered to insurers and third parties whenever possible, including active management and pursuit of subrogation on paid losses
• Monthly/quarterly reporting of claims to management and other internal groups as directed
• Review and follow up on all claims files and ensure current and accurate claim information is entered into the internal database/RMIS
• Update management and division personnel on new and pertinent legislation or case law
• Recommend and draft internal claim procedure changes and provide regular claims management training to division and department teams
• Serve as a technical resource (both internal and external) with respect any claim activities for clients
• Develop Special Account Instructions to be used in the handling of claims with carrier/TPA partners
• Provide Emergency Claims Response on an as-needed basis
• Develop and maintain strong working relationships with carriers, claims adjusters and attorneys
• Participate as requested in developing and executing claims goals and initiatives
• Perform other duties as assigned

MUST HAVE:

• Must have Construction Defect experience
• Property & Casualty experience preferred
• Full-time on site, any of the 3 offices
• Management experience required, will have several direct reports
• Solid communicator, someone who is a doer, will manage time & team effectively

EDUCATION AND WORK EXPERIENCE

• Bachelor’s Degree
• 5 – 10 years of Property and Casualty claims experience
• Construction defect experience required
• Strong working knowledge of policy language and coverage (multiple lines of coverage a plus)
• Strong organizational skills
• Management experience
• Ability to work independently and handle multiple tasks simultaneously
• Excellent verbal and written communication skills
• Strong working knowledge of various computer systems including MS Office and its various applications as well as familiarity with various claims and RMIS systems