Provides service to guests by delivering cigarettes
Job Duties And Responsibilities:
(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)
Provides guests with service by acknowledging and welcoming guests entering the casino and gaming areas, responding to guest requests, promptly taking cigarette orders, entering ordering into the point of sale system, delivering cigarettes, and collecting and processing payment following established procedures.
Provides accounting of transactions during shift by entering inventory on the daily inventory sheet, entering cash transactions into point of sale system, counting currency, logging guest comps, VIP points and credit cards on to cashier drop work sheet, balancing money against generated cashier report, and cash report against the inventory sheet following established procedures, and reporting discrepancies to the food services management team.
Promotes guest relations by offering appropriate up to date information regarding promotional contests and giveaways, providing requested assistance and product knowledge, and treating guests in a friendly and courteous manner.
When working in an alcohol venue, ensures responsible alcohol beverage service polices are followed by asking for proper identification from guests that appear to be under the age of 30, monitoring alcohol consumption, ensuring guests do not become intoxicated following established procedures, stopping alcohol service at the designated time, and clearing the room of all alcoholic containers, glasses and bottles for each venue at the time specified.
Ensures cigarette tray is stocked and clean by completing cigarette inventory sheet, stocking cigarettes and matches, and wiping down tray according to established procedures.
Job Specifications
Education and Experience
Essential:
County of San Diego Food Handler Card
CA ABC Responsible Beverage Service Certification
21 years of age
Desirable:
Customer or Hospitality Service experience
Cash handling experience
Food server experience
Casino experience
Essential:
Skills and Knowledge:
Ability to interact effectively with guests and team members
Ability to communicate effectively in the English language
Ability to stand and walk for up to eight hours at a time
Ability to count cash and make change in a fast-paced environment
Ability to recognize counterfeit monies
Ability to perform simple mathematical calculations
Ability to complete forms and documents
Ability to appear for work on time
Ability to work in a smoking environment
Ability to maintain professionalism and composure
Ability to understand verbal directives and written instructions
Ability to accept constructive criticism
Ability to routinely lift and carry 25 pounds
Ability to bend, stoop, push and pull
Desirable:
Multi Lingual
Supervisory/ Managerial Accountability:
Direct: None
Indirect: None
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Gambling Facilities and Casinos
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