Biofourmis is a global technology-enabled care delivery company with a national multi-specialty provider network focused on virtual specialty care. The virtual first specialty care practices offer remote consultations and digital disease management services. We use telemedicine technology to connect patients with licensed and board-certified clinicians, allowing them to receive expert advice, diagnoses, and treatment plans from the comfort of their own homes. Our specialists use video conferencing and other digital tools to communicate with patients, perform remote examinations, review medical records, and interpret test results, such as EKGs, echocardiograms, and lab tests. Join our team - we are Committed, Collaborative and Curious….we are Biofourmis!
Chronic Care Health Navigator – Certified Spanish Medical Interpretation Required
The chronic care health navigator is the pillar of the chronic care programs within Biofourmis. They will conduct cold calls to referred patients to introduce program and encourage enrollment. Upon enrollment, the chronic care health navigator will be responsible for registration, enrollment, scheduling, and managing patients with chronic care conditions. The health navigator monitors alerts and screens participants for medical or social concerns. The health navigator schedules and participates in audio-visual wellness calls with participants who require episodic monitoring for chronic care conditions in the home. They will report abnormal values or other participant's concerns to the Registered nurse or provider, dependent upon the client's coverage. The health navigator acts as a liaison for the participant to ensure that all needs are met and screens for any social or medical determinants. They will work with clinical care team members to enhance the patient's health and take the initiative to ensure clinical care and related support services meet high-quality standards.
Responsibilities
Participate actively in the Quality and Patient Safety System to help drive and improve patient outcomes.
Monitor all alerts and escalate per protocols and references provided.
Answer, direct, and follow up on incoming calls.
Onboard patients, as indicated per client, including but not limited to registration and enrollment, obtaining insurance information and verification of benefits, activation in the Biofourmis platform, and ordering devices as needed
Complete scheduling calls for routine or follow-up visits
Receive and perform wellness calls and document all information obtained on the call in the appropriate charting systems.
Attend weekly rounding meetings with external and internal care teams.
Act as communicator/facilitator between patients and the clinical care team
Addresses social determinants of health by supporting participants through loneliness, anxiety, and depression.
Communicate concerns, changes in condition, and all medical complaints to the Registered Nurse or provider, per protocols.
Troubleshoot issues with technology and escalate technical difficulties that cannot be resolved.
Assist in the creation and updating of operational procedures and work instructions.
Receive and perform wellness calls and document all information obtained on the call in the appropriate charting systems.
Other duties as assigned.
Requirements
Must have certification in Spanish medical interpretation
Must be able to work remotely from a HIPAA-compliant environment
Must have secure WIFI for remote work
Must be available to work Monday-Friday from 12:00-8:30pm EST
High school diploma or GED required
Strong computer skills and ability to learn and use new technology
Empathy, compassion, and patience
Superior listening, verbal, and written communication skills
High level of professionalism and ability to work with a team remotely
Strong problem-solving abilities with attention to detail
Ability to build rapport quickly and effectively with a diverse range of individuals
Demonstrated ability to maintain a positive and enthusiastic attitude, even during challenging calls
Ability to handle stressful situations appropriately
Adaptability, patience, and a positive attitude
Prior experience working with cardiac patients preferred
Compensation will range from $18/hr - $21/hr depending upon experience.
Seniority level
Entry level
Employment type
Full-time
Job function
Other, Information Technology, and Management
Industries
Technology, Information and Internet
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