Chief Technology Officer at ReFocus AI

Overview 

ReFocus AI helps insurance professionals create better relationships with their customers to ensure more renewals. We are a growing, revenue-generating startup run by two co-founders since 2019, and we are looking for a Chief Technology Officer to join our newly created engineering team.

As our first leadership hire, you will work closely with the co-founders and lead the engineering team to build infrastructure, data pipelines, and web applications to support machine learning models. In this role, you will have the opportunity to play a crucial part in shaping the future of our company.

If you're a creative, collaborative, and product-focused developer with a passion for machine learning and customer service, we'd love to hear from you.

You will be part of a team that is focused on increasing technology adoption of machine learning (ML) by engaging C-level executives, technology visionaries, and influencers at all seniority levels. Push forward your career by leading the development and growth of a startup and growth with us. Challenge yourself in ambiguous situations and make the future your own.

Our target candidate possesses a proven leadership track record, a strong development background, and experience working with ML models in a productionalized setting. The ideal candidate also has a demonstrated ability to think strategically about business, product, and technical challenges. This person should be energetic, curious, and open to working on a variety of tasks across the software development life cycle

What We Do 

ReFocus AI infers which insurance customers are most likely to leave before they do and why, giving a company time to coordinate retention activities. We are a growing, revenue-generating startup run by two co-founders since 2020.

Mission Statement 

We believe there is a world where customer service is the focus. Where companies care about your well-being, not just the revenue you generate. Where you are treated like a person, not a CRM account. We believe in this future, and we need other brave, forward-thinking, explorer-type folks to make it happen. The map is a blank canvas, and if you want a part in filling it in, ReFocus AI is for you.

Responsibilities

• Lead the strategy for technology platforms, partnerships, and external relationships.
• Create timelines for the development and deployment of all technological services.
• Make executive decisions on behalf of the company's technological requirements.
• Act as a mentor to team members.
• Set and monitor KPIs & IT budgets to assess technological performance.
• Communicate technology strategy to partners and investors.
• Create overall technology standards and practices and ensure adherence.
• Keep abreast of new trends and best practices in the technology landscape.

Required Qualifications

• 5+ years designing, building, and maintaining complex web applications, with at least 2+ years as a full-stack developer.
• 5+ years developing code in Python, Java, and Javascript.
• 2+ years in an IT leadership position or past CTO experience.
• 3+ years deploying code through containerization and CI/CD to AWS.
• 2+ years supporting the deployment of new machine learning algorithms and architectures to the cloud.
• Ability to lead the development of web-based services and deploy applications to the cloud.

Education & Experience: Possess an MS in Computer Science, Machine Learning, or a related field.

Remote work: This job is primarily remote, with occasional in-person meetings.

Preferred Qualifications

• 2 years of experience with ETL platforms such as Mulesoft.
• 2 years of experience deploying machine learning models on AWS.
• Familiar with NextJS and PostgreSQL.
• Cloud Architect AWS Certification
• Past role with SCRUM or product owner responsibilities.

Equal Opportunity Employer ReFocus AI is an Equal Opportunity Employer that provides equal opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We understand that compensation is an important factor for our candidates. However, we are also looking for individuals who share our passion for revolutionizing the customer service industry. We want someone who is excited about our mission and who wants to join us in creating a future where customer service is personalized and exceptional.

If you have a strong desire to make a meaningful impact and are willing to take on this opportunity with a lower initial salary, we encourage you to apply. This role offers you the chance to work with a team of like-minded individuals dedicated to making a difference in the industry while gaining valuable experience and equity in a fast-growing startup.