IntelePeer Cloud Communications helps customers communicate better, faster and smarter, through its Communications Automation Platform. Our low- and no-code solutions provide customers with simple, easy-to-use tools that can be utilized by anyone. Powering automation through AI and analytics, IntelePeer provides industry-leading time-to-value and rapid time to improved customer experiences with solutions that work seamlessly with existing business software and infrastructure.
What We Are Looking For
IntelePeer is looking for a seasoned, strategic, driven, and collaborative Product Management executive to join our team to drive our AI and Communication Automation solutions. Today, IntelePeer is leading the market of delivering transformative AI and customer interaction automation solutions. This role will be a key contributor to IntelePeer’s product and go to market strategy and will be responsible for the creation and delivery of our product portfolio roadmap across all products and product managers to enhance our leadership position. The ideal candidate will have demonstrated success delivering world-class B2B SaaS CX & AI products across a varied product portfolio while working collaboratively with Development, Product Marketing, Sales, and Delivery teams to ensure successful market delivery and customer adoption. They will thrive working in a fast-paced environment with a focus on speed to market, customer experience, and product adoption.
Reports to: Chief Executive Officer
Responsibilities
Drives IntelePeer’s leading position leveraging Generative AI to help customers deliver world-class Customer Experience while helping them lower the cost of doing business.
Achieves material commercial growth through outstanding products that are well positioned for our markets and target buyer personas
Leads a team of product managers responsible for all customer-facing products
Evangelizes product vision to internal and external stakeholders
Owns product roadmap creation and ongoing status communication to internal and external stakeholders
Coordinates with development, delivery, and support leadership teams to ensure necessary staffing, tools, and other organizational dependencies are in place to support the product vision and roadmap
Establishes and operates an effective product management process across all products and product development teams
Works with go-to-market teams to ensure successful market delivery and adoption of products
Devises pricing and packaging to achieve simplicity and increase product adoption
Works with executive leadership, product marketing, and customer-facing teams to identify and prioritize new product and new market opportunities
Ensures product portfolio is properly aligned and priced to drive commercial success
Serves as the voice of the customer in the product creation and strategy development process
Responsible for and drives each product P&L and key metrics
Education
Four year technical college degree plus a Master’s in a Technical Area or an MBA is required
Expertise And Experience
10+ years directly managing product teams for B2B CX SaaS and AI companies
Proven track record of delivering AI, NLP, Data, Analytics and/or Machine Learning product sets
Demonstrated success in managing a complex product portfolio with multiple products
Demonstrated success delivering products to market using an agile development methodology
Demonstrated success with product roll outs
Experience delivering products to market through digital, direct, and channel sales
Background and understanding of Customer Experience & Communications Automation or related cloud enterprise communications offerings
A data-driven approach to decision making with a bias towards action
Experience with product prototyping and roadmap management tools
Excellent written and verbal communication skills
Passion and vision
Why You'll Love It Here
Unlimited Paid Time Off
Paid Holidays
Competitive medical, dental & vision insurance for employees and their dependents
401K Retirement Plan
Stock Options
Company-paid life insurance
Health & Flexible Savings Accounts
Cellphone, gym, and internet reimbursement
Paid Parental Leave
Tuition Reimbursement
Employee Assistance Program (EAP)
Free snacks (Denver, and or Fort Lauderdale)
Fun events (virtual and in-person)
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For California residents only: Please refer to the link below for IntelePeer’s Applicant CCPA Privacy Notice. https://intelepeer.com/privacy/intelepeer-california-applicant-privacy-notice/
IntelePeer participates in E-Verify.
Seniority level
Executive
Employment type
Full-time
Job function
Product Management and Marketing
Industries
Software Development
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