Chief Product Officer (US - Remote)

About IntelePeer.ai

IntelePeer Cloud Communications helps customers communicate better, faster and smarter, through its Communications Automation Platform. Our low- and no-code solutions provide customers with simple, easy-to-use tools that can be utilized by anyone. Powering automation through AI and analytics, IntelePeer provides industry-leading time-to-value and rapid time to improved customer experiences with solutions that work seamlessly with existing business software and infrastructure.

What We Are Looking For

IntelePeer is looking for a seasoned, strategic, driven, and collaborative Product Management executive to join our team to drive our AI and Communication Automation solutions. Today, IntelePeer is leading the market of delivering transformative AI and customer interaction automation solutions. This role will be a key contributor to IntelePeer’s product and go to market strategy and will be responsible for the creation and delivery of our product portfolio roadmap across all products and product managers to enhance our leadership position. The ideal candidate will have demonstrated success delivering world-class B2B SaaS CX & AI products across a varied product portfolio while working collaboratively with Development, Product Marketing, Sales, and Delivery teams to ensure successful market delivery and customer adoption. They will thrive working in a fast-paced environment with a focus on speed to market, customer experience, and product adoption.

Reports to: Chief Executive Officer

Responsibilities

• Drives IntelePeer’s leading position leveraging Generative AI to help customers deliver world-class Customer Experience while helping them lower the cost of doing business.
• Achieves material commercial growth through outstanding products that are well positioned for our markets and target buyer personas
• Leads a team of product managers responsible for all customer-facing products
• Evangelizes product vision to internal and external stakeholders
• Owns product roadmap creation and ongoing status communication to internal and external stakeholders
• Coordinates with development, delivery, and support leadership teams to ensure necessary staffing, tools, and other organizational dependencies are in place to support the product vision and roadmap
• Establishes and operates an effective product management process across all products and product development teams
• Works with go-to-market teams to ensure successful market delivery and adoption of products
• Devises pricing and packaging to achieve simplicity and increase product adoption
• Works with executive leadership, product marketing, and customer-facing teams to identify and prioritize new product and new market opportunities
• Ensures product portfolio is properly aligned and priced to drive commercial success
• Serves as the voice of the customer in the product creation and strategy development process
• Responsible for and drives each product P&L and key metrics
  
  

Education

• Four year technical college degree plus a Master’s in a Technical Area or an MBA is required
  
  

Expertise And Experience

• 10+ years directly managing product teams for B2B CX SaaS and AI companies
• Proven track record of delivering AI, NLP, Data, Analytics and/or Machine Learning product sets
• Demonstrated success in managing a complex product portfolio with multiple products
• Demonstrated success delivering products to market using an agile development methodology
• Demonstrated success with product roll outs
• Experience delivering products to market through digital, direct, and channel sales
• Background and understanding of Customer Experience & Communications Automation or related cloud enterprise communications offerings
• A data-driven approach to decision making with a bias towards action
• Experience with product prototyping and roadmap management tools
• Excellent written and verbal communication skills
• Passion and vision
  
  

Why You'll Love It Here

• Unlimited Paid Time Off
• Paid Holidays
• Competitive medical, dental & vision insurance for employees and their dependents
• 401K Retirement Plan
• Stock Options
• Company-paid life insurance, voluntary short-term and voluntary long-term disability
• Health & Flexible Savings Accounts
• Cellphone, gym, and internet reimbursement
• Paid Parental Leave
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Free snacks (Denver, and or Fort Lauderdale)
• Fun events (virtual and in-person)
  
  

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