Chief Operating Officer (Debt Collections)

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Job details

Calling all Chief Operating Officers (Debt Collections)

This Jobot Job is hosted by Mordy Ornguze

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Salary $180,000 - $250,000 per year

A Bit About Us

We are a leading international financial services company specializing in domestic and international debt recovery. Our mission is straightforward to provide comprehensive and professional debt recovery services to our clients while addressing the unique challenges within their industries.

What Sets Us Apart

• Innovation We foster a culture of innovation, constantly seeking new ideas and ways to improve our services.
• Agility Rather than complacency, we embrace change and tackle challenges head-on.
• Results-Driven Our focus is on achieving results, not just completing routine tasks.
• Exceptional Services We strive to provide exceptional services that help our clients achieve their financial goals.
• Ethical Practices As a revolutionary fintech startup, we redefine the industry with innovative technology and a commitment to ethical practices.
  
  

Why join us?


Benefits

• Located Calabasas, CA
• Comprehensive Health Benefits
• 401K
• Paid Vacation
• Paid Sick
  
  

Job Details

Position Summary

The Director of operations will be responsible for overseeing various departments and operations within the organization, ensuring that they run smoothly and efficiently. The ideal candidate will have strong leadership skills, the ability to develop and implement strategies, and a track record of success in a similar role.

What Do You Do?

The COO of a $10 million company, with aspirations to grow to $25-100 million, will focus on three main areas

Strategic Initiatives

• Growth Strategy Development Analyze market trends, pinpoint new opportunities, and devise a strategic plan to reach ambitious growth targets. The COO should be visionary yet pragmatic, basing decisions on solid data.
• Business Development Oversight Lead initiatives to acquire new clients, establish strategic partnerships, and penetrate new markets. This includes creating sales funnels, managing partner relations, and participating in industry events.
  
  

Operational Excellence

• Process Optimization Streamline internal operations for increased efficiency and scalability. Identify and resolve bottlenecks, enhance processes, and adopt technology for automation.
• Financial Management Implement stringent financial controls and reporting systems to maintain fiscal health during growth. Set up budgeting and forecasting, manage financial reporting, and ensure risk mitigation through internal controls.
• Talent Management Essential to growth is the ability to attract, develop, and retain a high-performing team. The COO will be instrumental in talent acquisition, skill development, and nurturing a positive workplace culture.
  
  

Performance Management

• KPI Establishment Define clear KPIs to measure progress toward strategic objectives, covering sales, customer acquisition, operational efficiency, and financial health.
• Metric Analysis Closely monitor and evaluate performance metrics to pinpoint improvement areas and adjust strategies accordingly. Proficiency in data analysis is crucial for informed decision-making.
• Culture of Accountability Instill a culture of responsibility and ongoing enhancement, setting clear expectations and ensuring team accountability for reaching objectives.
  
  

In the early stages, the COO may be deeply involved in daily operations. As the company grows, the role will evolve to focus more on delegation, team building, and systematization to support the company’s expansion.

Who is the Ideal Candidate?

Ideal candidates for the Director of Operations position should possess the following experience and strengths

• Relentless Drive and Work Ethic
• Visionary & Strategic Thinker
• Data Driven Decision Maker
• Resilience and Emotional Intelligence
• Strong organizational skills
• Attention to detail
• Effective communication skills
• Negotiation skills
• Analytical and problem-solving skills
• Technical skills
• Customer-focused
  
  

Responsibilities

General

The COO will be at the forefront of modernizing the debt collection sector. The role encompasses comprehensive management and strategic responsibilities

• Operational Oversight Supervising daily activities across departments to ensure organizational coherence.
• Strategic Planning Crafting and executing strategies to meet organizational objectives.
• Team Leadership Directing and inspiring a diverse team to foster a motivated workforce.
• Efficiency Management Guaranteeing departmental effectiveness and implementing enhancements as needed.
• Performance Analysis Monitoring key metrics and conducting data analysis to identify improvement opportunities.
• Financial Stewardship Formulating budgets and overseeing financial resources to ensure fiscal responsibility.
• Stakeholder Engagement Building and sustaining relationships with essential partners and stakeholders.
• Compliance Assurance Maintaining adherence to all pertinent legal and regulatory standards.
• Innovative Leadership Collaborating with the CEO to integrate AI and automation in debt collection.
• Market Growth Exploring and seizing market opportunities for ethical debt recovery services.
• Technology Implementation Pioneering fintech solutions to boost collection efficiency and success rates.
• Process Optimization Advancing operational processes and maintaining high data security and financial integrity.
• Cultural Development Creating a team of innovators committed to operational excellence.
• Metrics-Driven Approach Establishing a KPI framework to track and improve company performance.
  
  

Workplace Essential Acknowledgments

The candidate is expected to have

• Extensive Industry Knowledge A minimum of ten years in the debt collection industry, with a focus on ethical practices and regulatory compliance.
• Technological Insight A passion for leveraging technology to revolutionize financial services.
• Exceptional Leadership An ability to lead decisively in a dynamic environment, with a proven ability to motivate teams and handle high-pressure situations.
• Be fully committed to the mission and vision , and continuously aligns individual performance goals with department objectives through the Objectives and Key Results goal-setting methodology.
• Establishes regular and productive meetings with manager to evaluate progress, assess performance metrics, and create development plans for ongoing growth and improvement.
• Adheres to all policies and procedures set forth, including the Employee Code of Conduct, Business Ethics, and relevant confidentiality measures.
• Ensures compliance with all regulatory requirements imposed by federal, state, and local agencies, and implements internal control and security measures to prevent losses, errors, and ensure regulatory compliance.
• Maintains the highest standards of professionalism and integrity, upholding the workplace's confidential information and confidential information of the company.
  
  

Requirements

What Skills are Required?

The skills required for a Chief Operating Officer (COO) typically include

• Strategic Planning Ability to develop and implement growth strategies.
• Leadership Strong leadership skills to guide and motivate teams.
• Operational Management Expertise in optimizing operations for efficiency and scalability.
• Financial Acumen Proficiency in managing budgets, financial reporting, and controls.
• Business Development Skills in client acquisition and forming strategic partnerships.
• Data Analysis Competence in using data to inform business decisions.
• Problem-Solving Ability to identify and solve complex business challenges.
• Communication Excellent communication skills for internal and external stakeholder engagement.
• Adaptability Flexibility to adapt to changing market conditions and business needs.
• Technology Savvy Understanding of how to leverage technology, especially in fintech, to drive business growth.
  
  

Qualities & Attributes Of Preferred Candidate

The preferred qualities and attributes of a Chief Operating Officer (COO) include

• Visionary Thinking The ability to envision the future of the company and chart a strategic path forward.
• Decisiveness Making timely decisions with conviction, even in the face of uncertainty.
• Integrity Upholding ethical standards and transparency in all business practices.
• Resilience Remaining steadfast and adaptable during challenges and changes.
• Innovation Constantly seeking new ways to improve operations and drive growth.
• Collaborative Spirit Working effectively with other executives, employees, and stakeholders.
• Emotional Intelligence Understanding and managing one’s own emotions and those of others to foster a positive work environment.
• Results-Orientation A focus on achieving goals and delivering tangible outcomes.
• Communication Skills Articulating ideas clearly and persuasively to various audiences.
• Industry Expertise Deep knowledge of the industry, including trends, challenges, and opportunities.
  
  

These qualities enable a COO to lead effectively, inspire their team, and contribute to the company’s success.

Education, Experience, Key Proficiencies, & Core Competencies

For a Chief Operating Officer (COO), the following are typically required or preferred

Education

• Bachelor’s Degree In business administration, finance, or a related field.
• Master’s Degree An MBA or equivalent is often preferred.
  
  

Experience

• Industry Experience Several years of experience in a leadership role within the relevant industry.
• Management Experience Proven track record of managing teams and operations successfully.
  
  

Key Proficiencies

• Strategic Planning Expertise in developing and executing business strategies.
• Financial Management Understanding of financial principles and budgeting.
• Operational Efficiency Skills in streamlining processes for better performance.
• Change Management Ability to lead an organization through change.
  
  

Core Competencies

• Leadership Inspiring and guiding teams towards achieving business goals.
• Decision-Making Making informed decisions that benefit the company.
• Problem-Solving Identifying solutions to complex business challenges.
• Communication Conveying information effectively to all levels of the organization.
• Innovation Driving the company forward with new ideas and technologies.
  
  

These elements combine to form the backbone of a COO’s qualifications, enabling them to drive the company’s operations and contribute to its growth and success.

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