Keen to join one of the fastest growing consumer tech companies while we’re still scaling? Want to work for an organisation that values sustainability like you? Passionate about the opportunity to play a vital role in the creation of a fully fledged, scalable and global marketplace where you get to see the impact of your work every day? 🚀
We are looking for a hands-on COO who can overview Reebelo's operations, including marketplace seller operations, customer interactions and logistics. You will be part of our US Management team and contribute directly to Reebelo's global success.
Create The Circular Economy With Us
At Reebelo.com, we empower customers to buy their favourite tech devices & lifestyle products in a more sustainable way. Our mission is to refresh the way we all consume, delivered through a platform built on sustainable values and quality-assured products. We are looking for motivated team members like yourself with an innovative mindset. In 3 years we launched 8 countries, raised $50M from top investors and scaled to 9-digit gross sales. Change the world, and supercharge your career with Reebelo!
About the role:
Oversee, lead and expand our USA & Canada seller operations, customer service & collaborate with our APAC based Ops team
Monitor & collaborate with our marketplace sellers to improve NPS, reduce return rates and optimize shipping experience
Ensure that our customers understand end to end when to receive their product, replacement or refund
Lead & grow your own team, and leverage on our global customer service team based in Malaysia
Strong involvement in fraud prevention and processes
Improve customer repair processes through offline repair partnerships
Assess, onboard and manage a network of last mile partners in alignment with the strategy to become the primary last mile partner for all of our vendors
Implement value adding services for our vendors & potential revenue channels for Reebelo
Conduct quarterly business reviews of operations performance with Vendors and Last Mile providers
Continuously develop and implement analysis to monitor and manage operations
We’d love to have a chat with you if you have:
5+ years experience in eCommerce Marketplace operations or equivalent roles in the US
Ambitious candidate with start-up mindset
Based in the United States, business fluent in English
Bachelor's degree in business or equivalent education
Previous e-commerce, marketplace or startup experience
A solid team-player who can grow & motivate a team
Experience with Zendesk or similar ticketing systems
A strong focus on Customer Satisfaction
How we take care of you:
Competitive salary & stock options
Health, dental and optical insurance
Hybrid work environment
Ownership of your own projects
Birthday leave
Team events & a great culture!
We understand that experience comes in many forms so if your experience is close to what we’re looking for, please don’t hesitate to apply — we’d love to hear from you!
Seniority level
Executive
Employment type
Full-time
Job function
Distribution, Customer Service, and Supply Chain
Industries
Technology, Information and Internet, Computers and Electronics Manufacturing, and Retail
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