Chief Operating Officer

About Ronald Mcdonald House Charities Kentuckiana

Ronald McDonald House Charities of Kentuckiana (RMHCK) is built on the simple idea that nothing else should matter when a family is focused on the health of their child - not where they can afford to stay, get their next meal, do their laundry, or lay their head at night to rest. The Kentuckiana Chapter is proud to be the only organization doing this type of work in the region. RMHCK is more than a house. It's a home and support system allowing families to stay together and focus on the healing of their sick children at a critical time. All programs and services are free of charge to families through our $3.1M operating budget; serving more than 1,100 families in 2023.

Ronald McDonald House Charities of Kentuckiana provides essential services that remove barriers, strengthen families, and promote healing when children need healthcare. RMHCK envisions a world where every family has what they need to ensure the best health outcomes for their children.

THE OPPORTUNITY

The Chief Operating Officer (COO) is a senior executive for RMHCK who provides human resources leadership and oversight of the daily operational functions for our world class, multi-site organization, responsible for all internal operations, and financial management oversight.

The COO ensures that proper operational and financial controls, reporting procedures, staffing, and systems are in place to deliver a safe and supportive environment for the families we serve in our 56-room facility. This leader will evaluate all operational programming, looking specifically for service improvement and expansion opportunities. The COO will also have the opportunity to continue the development of equity, diversity and inclusion initiatives for a staff that is highly collaborative. This position will provide leadership for the development and implementation of an updated three-year strategic plan.

The COO leads a team consisting of the Director of Family Services, Director of Programs, Director of Finance, and Director of Facilities. This leader will also help advance all operational aspects of the mission consistent with the excellent quality of services provided to families. They will also lead the process of strategically growing staffing and volunteers, identified as target areas for qualitative growth. The COO serves as a member of the management staff and senior management team.

Key Responsibilities

Human Resources

• Provides leadership, structure and guidance to supervisors for recruitment, career development, succession planning, retention, and leadership development.
• Manages employee relations for the organization including: encouraging a culture that enables employees to perform in accordance to the organization's objectives; responding to questions or complaints from employees in a timely fashion; and, ensuring proper procedures and best practices are in place.
• Develops and implements an organization-wide employee recognition program.
• Provides tools and trainings to management staff on the annual review process. Leads professional development, including development and implementation of organization-wide plan, as well as working with supervisors and employees on individualized plans.
• Serves as primary staff support to RMHCK's Human Resources Committee. Serves as primary staff liaison to outsourced human resources firm(s).
• Provides direct supervision to Director of Family Services, Director of Programs and Volunteers, Director of Finance and Director of Facilities.
• Oversees staff benefits, including but not limited to health/dental/vision insurance, paid time off, disability, flexible spending and retirement.
  
  

House & Hospital-Based Programs & Services

• In conjunction with other management staff, oversees the implementation of the programs and services delivered at the House and hospital-based Ronald McDonald Family Rooms to ensure services are carried out according to established policy. The Hospitality Cart Program is also part of the expanded services offered to families staying with or visiting local health care facilities.
• Maintains Operations Policy and Procedures Manual and ensures that RMHCK is in compliance with Ronald McDonald House Charities Global requirements.
  
  

Facility Management & Oversight

• In conjunction with the Director of Facilities, oversees the organization's facilities and other physical assets and related staff.
• Ensures the RMHCK's Emergency/Business Continuity Plan is up to date and that staff is trained.
• Ensures that short-and long-term plans and budgets are in place for facility maintenance and improvements.
  
  

Financial Management

• Supervises and works with Director of Finance and other senior leadership to develop the annual budget and assists with budget forecasting.
• Reviews policies.
• Works with Director of Finance to assess risks and create policies and procedures to reduce risk.
  
  

Volunteer Programs

• In conjunction with the Director of Programs and Volunteers and other volunteer management staff, oversees the organization's Volunteer Program to ensure proper training, orientations, supervision, and volunteer appreciation, along with ensuring meals and activities for the families are provided.
  
  

Information Technology

• Oversees the procurement of IT service providers, consultants, contractors and vendors related to facility maintenance, the operation of programs and services, and any other areas within the COO's scope of responsibility.
• Works with contracted IT specialists to oversee the planning, implementation and monitoring of IT system improvements and ongoing operations, ensuring capabilities meet organizational needs.
• Remains knowledgeable about emerging technology especially in the areas of Cyber Security, Privacy, Data Protection, and Regulatory Compliance.
• Recommends IT strategies, policies, and procedures to CEO.
  
  

Planning and Development

• Works in partnership with the CEO, management staff and Board of Directors to create a strategic plan and implement new processes and approaches to achieve the plan.
• Monitors, evaluates, and conducts periodic and systematic program reviews to assess effectiveness, suggest changes required for improvement.
• Identifies, recommends, and implements strategies, policies and procedures to address new and changing needs.
  
  

Position Qualifications

• Bachelor's degree required.
• At least five years of proven human resources leadership experience.
• At least five years of non-profit leadership or board experience or an equivalent leadership role in business.
• Self-starter and self-directed. Ability to work independently; manage several projects at a time with high degree of accuracy and attention to detail and the big picture; meet deadlines; operate comfortably in a fast-paced environment; turn strategy and concept into detailed work plan with goals and objectives.
• Strong analytical and problem-solving skills. Proactive and strategic thinker. Identify problems, define central issues, evaluate options, and propose and implement solutions.
• Strong communication, interpersonal, and relationship-building skills to effectively work with a variety of people in one-on-one, small group and large group settings.
• Knowledge of employment laws and experience in employee relations and performance management.
• Experience managing a $2-4 million budget preferred.
• Solid Microsoft Office skills required.
• Customer service orientation.
• Ability to maintain confidentiality and discretion at all times.
• Team player that eagerly collaborates and works well with other staff, board members, volunteers, donors, and RMHCK families.
• This role is expected to spend their time onsite to run operations. This can re-evaluated after 6 months.
  
  

Compensation And Benefits

Ronald McDonald House Charities Kentuckiana is prepared to offer a base salary in the range of $94,086-$117,608, commensurate with experience. A comprehensive benefits package is available along with professional development and training opportunities. This includes a 3% retirement plan match, cell phone reimbursement, and strong PTO & carryover policy.

Ronald McDonald House Charities Kentuckiana is an equal opportunity employer and encourages applications from people of color, people who are differently-abled, women, veterans, and LGBTQIA+ applicants. Ronald McDonald House Charities Kentuckiana also celebrates diversity and is committed to creating an inclusive environment for all employees.

Salary: $94086 - $117608 per year