Chief Client Officer

Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.

Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?

Job Summary

Real Chemistry’s 21GRAMS is looking for our first Chief Client Officer to keep building something special. 21GRAMS, Real Chemistry’s advertising and education arm, has done a lot in its first 5+ years. Known for our creativity, 21GRAMS has been ranked a top 5 most creative health agency in the world by Cannes Lions (with 100% regulated, real client work). We aren’t creative-led, account-led or led by any specific department. It takes a team to do ambitious things, and our ambition is to help people connect with healthcare. By making advertising less of an interruption and more worth people’s time because it actually gets them. Culturally, it’s a “good to each other, hard on the work” atmosphere. As an agency with the full capabilities of Real Chemistry at our fingertips, we’ve got endless potential. As the Chief Client Officer, you will be a big part of leading us to the next step. Why? Our clients’ success is ours. One important note, this role will be based out of our New York City office – we currently are in the office 2-3 days a week and is part of the 21GRAMS Leadership Team. What you'll do: We are seeking a dynamic and strategic Chief Client Officer to join our team.

As the Chief Client Officer, you will play a pivotal role in leading our client relations efforts, driving business growth, and ensuring exceptional client satisfaction. You will also be responsible for the Account Management department – setting the vision for, managing and developing strategic business leads at every level, and ensuring we deliver a consistent experience to each client. This position requires a seasoned professional with a deep understanding of pharmaceutical advertising, a proven track record in client management, and the ability to build strong, lasting client and internal relationships, as well as high-performing teams. Based on experience, there is potential for our UK offer to report into our Chief Client Officer as well.

Responsibilities

• Develop and execute comprehensive client engagement strategies aligned with business objectives
• Lead client pitches, fostering growth and expanding our client portfolio
• Implement initiatives and programs to enhance client retention rates
• Foster a culture of growth, including leading annual growth planning in partnership with the Chief Commercial Officer
• Act as a strategic advisor during challenging situations, ensuring swift resolution and maintaining client trust
• Build and nurture strong relationship with key clients, understanding their business needs and challenges, ultimately serving as a strategic counselor to key clients
• Partner with creative and strategy leads to ensure that we are consistently doing work that pushes the industry forward
• When appropriate, act as the primary point of contact for clients, providing insights, guidance, and solutions to enhance their brand presence
• Act as a liaison between 21GRAMS and other parts of Real Chemistry, helping to seamlessly integrate our capabilities (when needed) and continue to show up as one team
• Proactively address client concerns and ensure high levels of client satisfaction
• Lead and inspire a high-performing account management team, fostering a collaborative and results-driven culture
• Provide guidance and mentorship to team members, enabling professional development and growth
• Collaborate with internal teams to ensure seamless execution of client initiatives
• Based on experience, management of our UK offer and account team
  
  

This Position Is a Perfect Fit For You If

• Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
• You are proactive, driven, and resourceful with strong prioritization skills.
• You are client obsessed – almost savant like in anticipating their needs – with a proven track record of results and developing relationships with clients at every level, including C-Suite (as appropriate)
• You are highly organized self-starter that can work independently but also brings a depth of expertise in building high-performing teams with a clear vision for performance, execution, and continued growth.
• Developing the next generation of agency talent is second nature.
  
  

What You Should Have

• Bachelor’s Degree
• Proven experience in a senior client management role within the pharmaceutical advertising industry
• In-depth understanding of pharmaceutical marketing regulations and compliance
• Strong leadership skills with the ability to inspire and guide a diverse team
• Excellent communication, negotiations, and presentation skills
• Strategic thinker with a results-oriented mindset
  
  

Pay Range: $325K-350K

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here. Working with HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients – New York, Chicago, San Francisco, Manchester, UK and London, UK. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Hybrid and Regional Teams approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people. This position is based in our vibrant New York City office, and we are seeking a candidate who is within a commutable distance. Regular in-person attendance is crucial for effective collaboration and integration within our dynamic team.

Real Chemistry offers a comprehensive benefit program and perks, including options for medical, dental, and vision plans, a generous 401k match, flexible PTO, and entitlement to a five-week sabbatical program after 5 years of service. Other perks include an annual wellness reimbursement, student loan debt contributions, mental wellness coaching and support, and access to more than 13,000 online classes with LinkedIn Learning. Additional benefits for those just starting or continuing with their family building journey include access to enhanced fertility support, Bright Horizons family support programs, as well as expanded paid leave for new parents including personalized coaching support through Your 4th Trimester ®. Learn more about our great benefits and perks at: https://www.realchemistry.com/

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here .

Working with HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients – New York, Chicago, San Francisco, Manchester, UK and London, UK – that serve as hubs where and when they need us, and we encourage employees who live less than a 45-minute commute of a Real Chemistry office to go in at least two days per week. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Hybrid and Regional Teams approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry offers a comprehensive benefit program and perks, including options for medical, dental, and vision plans, a generous 401k match, flexible PTO, and entitlement to a five-week sabbatical program after 5 years of service. Other perks include an annual wellness reimbursement, student loan debt contributions, mental wellness coaching and support, and access to more than 13,000 online classes with LinkedIn Learning. Additional benefits for those just starting or continuing with their family building journey include access to enhanced fertility support, Bright Horizons family support programs, as well as expanded paid leave for new parents including personalized coaching support through Your 4th Trimester ®. Learn more about our great benefits and perks at: https://www.realchemistry.com/

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.