We are the marinara-muddled minds behind Chicago’s Happy Camper, Homeslice, and Paradise Park! Our restaurants are wall to wall with lights, murals, and vignettes for the perfect gram. We are known for our art inspired spaces, delicious food and great vibes.
Our brand is glued together by our company culture. Currently, we are looking for other folks who are enthusiastic about being part of our team and growing our ever-evolving brand. Many of our employees have been with the company from the first installment of the brand. Our careers feel like a life purpose for many of us and a common thread is that we pay a distinct amount of attention to detail in creating this atmosphere.
The ideal candidate wants to really enjoy their work environment and the people they work with. With a restaurant group expanding as rapidly as we have, we need someone who is self-motivated, and willing to take initiative.
Job Summary:
The FOH manager will oversee and manage the daily operations of the restaurant, as well as, take on additional duties as assigned. This role has varying hours required ranging between 9:00am -4:00am (Monday - Sunday). Additional hours as needed.
Our ideal candidate is someone who has an entrepreneurial spirit, is a self-starter, and wants to work in an environment where they can contribute to the growth and success of the company. A successful candidate will take on a key leadership role in a dynamic and fast-paced hospitality company. The role provides an opportunity to fast track your growth and development in an organization with a mission that has real positive social impact, in addition to aggressive business goals. This place is packed with energy, creativity, and outbursts of hilarity. We also settle in and get a lot done in an open and collaborative, but focused environment.
We highly value creating a company that represents diversity across many lines, including race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, and country of origin, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status or unfavorable discharge from military service.
Duties/Responsibilities:
Assists in hiring and training staff
Ensure guest satisfaction, resolve conflicts and complaints as they arise
Contribute to the positive company culture and continue to cultivate regulars
Communicate with HR and accounting regarding invoicing and payroll
Double check all orders that come in
Knowledge of the food menu and table numbers
Collect payments whether in cash or credit
Issue refunds, and price adjustments
Proficiency in Toast POS and OpenTable
Strong communication and time management skills
Customer satisfaction-oriented
Manage menus in house and through third party deliver apps (i.e., Doordash, UberEats, Caviar, Postmates and Grubhub) Customer satisfaction-oriented
Manages and oversees scheduling, adjusts schedules on the fly when needed
Handles disciplining and terminating employees in accordance with restaurant policy
Preforms daily health inspections and oversees food handling
Frequent quality control checks on food
Ensure compliance in accordance with capacity and liquor regulations
Manages liquor, beer and wine inventory and works with BOH for purchases of food and supplies
Manages swag inventory and communicates order needs with brand manager
Conducts daily checks of restaurant and equipment to ensure compliance with health, safety, food handling and hygiene standards
Schedules routine maintenance and service on equipment, calls in repairs as needed
Takes ownership on tasks and sees them through from start to finish
Required Skills/Abilities:
Strong supervisory and leadership skills
Excellent interpersonal skills with a focus on customer service
Excellent time management and organizational skills
Decision making and problem-solving skills; able to identify and analyze problems and offer solutions
Responds well to feedback and constructive criticism
Able to professionally communicate information to others and actively listens
Ability to provide top notch customer service in a fast-paced environment
Able to stand for extended periods of time
Able to safely lift and easily maneuver trays of food when necessary
Willing to follow instructions and ask questions for clarification if needed
Certifications/Experience:
ServSafe Manager Certification required
Basset Certification Require
Allergen certification required
Allergen certification required
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Internet Publishing
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