Chargeback and Process Improvement Manager, Retail Distribution (Lume)

We are looking for a Chargeback and Process Improvement Manager, Retail Distribution to join our team!

About the role:

We are looking for a high-performing individual to support our growing North American distribution network. This individual will oversee the distribution matters of the retail business. This includes ensuring orders are processed at the distribution center, fulfilled, and then delivered to the end customer. You will be responsible for compliant and highly efficient order fulfillment and will serve as the subject matter expert about questions on fulfillment. You will work cross-functionally with internal and external stakeholders on order management, process improvement, cost savings, and NPI initiatives. The role will exercise all areas of your skillset; operational, analytics & reporting, soft skills, project management, risk assessment, etc.! This position is remote and reports to the Senior Manager, Distribution.

Responsibilities:

• Stay updated on industry trends and customer preferences to identify innovative opportunities in distribution services, enhancing time-to-shelf efficiency and driving cost reductions.
• Monitor and analyze key performance indicators related to distribution, implementing corrective actions to improve service quality and efficiency.
• Conduct audits to ensure retail partner compliance, developing SOPs aimed at reducing compliance charges and cost of goods sold (COGS).
• Collaborate cross-functionally to analyze and minimize accessorial and compliance charges to below 1% of total revenue, leveraging data insights to address root causes and enhance operational efficiency.
• Lead continuous improvement initiatives across internal distribution processes, third-party logistics (3PLs), and kitting partners, using data analytics to drive efficiency and cost reduction.
• Promote a customer-centric approach within the distribution network, implementing process improvements that enhance distribution partner performance and retail customer satisfaction and loyalty.
• Streamline distribution processes by collaborating with cross-functional teams including supply chain, inventory planning, retail, and accounting/finance to implement joint improvement initiatives and improve the overall customer experience.
• Act as a liaison between internal teams, distribution partners, and retail customers, ensuring seamless communication and alignment of distribution strategies to enhance the overall customer experience.
• Drive the adoption of new technologies to automate processes, improve decision-making related to warehousing and transportation costs, and reduce compliance charges through continuous improvement efforts.
• Develop and implement strategies to improve chargeback management processes, ensuring accuracy, efficiency, and alignment with overall business objectives.
  
  

This should describe you:

• 2+ years of experience working in distribution
• Numerically and analytically minded - experience in Excel
• Strong attention to detail. You are comfortable going deep into the weeds while always considering the bigger picture
• Sense of urgency: bias for taking action. Self-starting capability required to achieve high expectations in a fast-paced environment
• Comfortable making informed decisions with imperfect information
• You are a learner - always seeking to improve yourself, your team, and the world around
• You are customer focused - always looking to see a challenge through the eyes of our customers
• You are process oriented - comfortable establishing and improving processes across operational areas
• Strong communication, teamwork, and problem-solving skills
• You have a sense of humor - we take our work seriously and ourselves un-seriously
  

This role can be done remotely, however there may be location constraints based on where Harry's is registered and able to employ individuals. Please work with your recruiter and your hiring manager to understand any location constraints. We are authorized and able to employ individuals in many, but not all states. If you are not located in or able to work from a state where we are registered or able to employ individuals, you will not be eligible for employment. Please speak with your recruiter to learn more.

#BI-Remote

We can't quantify all of the intangible things we think you'll love about working at Harry's, like the exciting challenges we tackle, the smart and humble team you'll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $85,000-$95,000, but the final compensation offer will ultimately be based on the candidate's location, skill level and experience.