Channel Manager, D2C

Channel Manager Direct to Consumer

Join us to create change and have an impact in homes around the world.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build the future home.

Where you’ll be:

This position will be based in the HQ, Charlotte Office, North Carolina.

All about the role: This position will be responsible for executing the daily, weekly and monthly sales strategy for Ecommerce/Direct to Consumer, focused on both the Electrolux.com brand site and the Family Store closed site. This role will include the management of Affiliate partnerships that rive most of the Family Store sales. This person is skilled at prioritizing work, establishing SOP’s and ultimately driving the main area’s KPIs such Sales & Profitability figures, Conversion rates and Forecast accuracy. They will work closely and cross functionally with other D2C teams, more specifically consumer journey, sales operations and product line to build strategies on product offerings, promotions and best consumer experience. The role will also interact with IT, Finance and Customer Service teams to ensure we have the best tech solutions and processes for executing the strategy and supporting customer service teams with proper information to provide the best possible experience to our end consumers. The ideal candidate has a background in sales, eCommerce and experience with Affiliate partnerships.

We have an exciting opportunity for a skilled and independent Channel Manager Direct to Consumer to join our team!

What you’ll do:

• Execute planned promotions, configuring eCommerce websites, request content updates based on previous learnings to ensure optimization of sales and margin for channel.
• Daily and weekly monitoring of sales and relevant KPIs, working closely with consumer journey and paid media to fine tune and drive conversion.
• Develop and execute Family Store strategy, increasing registered users and driving initial sale and increasing the CLV.
• Configure Ecommerce platform for Electrolux.com, managing products and services offers to create the correct assortments by platform and product line
• Monitor sales consumption and work with the supply chain to ensure availability.
• Manage promotional calendar, aligning to national promotions alongside D2C-specific promotions and supporting the functions that execute the promotions throughout user journey.
• Support sales operations for Electrolux.com and the Family Store to ensure proper flow of orders from website to consumer delivery.
• Help to continuously improve the eCommerce websites, analyzing data and user behavior to submit enhancements that ultimately drive sales.
• Participate in user acceptance testing, provide input, provide suggestions and engage in post deployment monitoring.
  
  

Qualifications and preferred qualifications:

• Bachelor’s degree in business or related field required, MBA preferred.
• Minimum 3-5 years of related business experience.
  
  

Skills and abilities:

• Unquestionable business ethics and integrity.
• Financial analysis experience including sales trends analysis.
• Demonstrated leadership qualities.
• Ability to drive change and effectively participate in large, multi-departmental, cross-functional teams to successful achievement of corporate goals.
• Strong interpersonal skills – ability to thrive in a “matrix” organization.
• Demonstrated ability to facilitate collaborative solutions to complex, multi-disciplinary problems and articulate features and benefits to appropriate management audiences.
• Ability to adjust/react quickly to changes and changing priorities.
• SAP Commerce and ERP (sales) skills are desirable.
• Previous experience with eCommerce processes is not required but are desirable.
  
  

Benefits highlights:

• Medical, dental, vision and life insurance.
• Competitive holiday and vacation time off program.
• Retirement Savings Plan (401(k)) with relevant company contribution.
• Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service.
  
  

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you