Change/Release Management Specialist

PBG Consulting is a women-owned small business supporting federal agencies with Strategic Consulting, Program Implementation, and IT Modernization & Digital Transformation. With a relentless commitment to quality and an innovation-first mindset, PBG serves government missions with passion, boldness, and grit.

Title: Change/Release Management Specialist

Location: Remote (USA)

Key Responsibilities:

• Interact professionally with a diverse group of executives, managers, and subject matter experts.
• Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow
• Document and communicate business, system, and technical requirements.
• Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms.
• Perform a variety of tasks, including system test-related tasks
• Provide deliverables that account for emerging industry practices when solving business problems.
• Handle multi-faceted and complex assignments simultaneously while maintaining quality standards and meeting aggressive schedules.
• Implement best practices for scalability, supportability, ease of maintenance, and system performance
• Support, communicate, reinforce and defend the mission, values, and culture of the organization.
• Work closely with a technical team of Architects, Database Engineers, Business Analysts, Software Engineers, Testers, and other technical staff,
• Follow established processes (i.e., SDLC, A&A) and develop required document deliverables.
  
  

Required Skills

• Bachelor's degree in Computer Science, Engineering or other IT related field.
• ITIL-based Change and Release Management experience, especially using ServiceNow.
• 3 years of demonstrated requirements development and management experience across.
• Strong computer, hardware, software, and analytical skills.
• Proven ability to assess business needs and translate them into relevant solutions.
• Strong understanding and knowledge of the principles and practices associated with database maintenance and administration.
• Experience installing, configuring, documenting, testing, training, and implementing new applications and systems.
• Working knowledge of a wide variety of programming languages
• Excellent analytical skills.
• Ability to obtain and maintain a Public Trust.
  
  

Preferred Skills:

• ITIL Foundations certification
  
  

Professional Skills:

• Sound business ethics, including the protection of proprietary and confidential information.
• Ability to work with all levels of internal staff, as well as outside clients and vendors.
• Strong stakeholder management, including advising and influencing clients regarding process improvement initiatives, and working positively.
• Skilled communicator with clients and employees.
• Excellent verbal, interpersonal and written communication skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Team player with the ability to work in a fast-paced environment.
• Demonstrated outstanding level of professionalism in providing client support, including ability to exercise good judgment, discretion, tact, and diplomacy.
  
  

#WHYPBG

We have successfully built a company culture based on our single most important asset - our employees. At PBG we are passionate about employee engagement and make it our business to provide our employees a range of challenging and rewarding opportunities that align with business strategy, promote team work and inspire innovation. A job is where you are spending most of your day, so PBG believes in making it a fun, collaborative and productive environment. We want our employees to have the opportunity to grow and be part of a company that is making a lasting contribution to our customers. 

Benefits:

• 401K Retirement Plan
• Medical Plan options with significant financial investments from PBG
• Prescription benefit plan
• Dental and Vision coverage
• Employee Assistance Program
• Short term / Long-term disability
• Supplemental group life and AD&D options
• Yearly Bonuses
• Generous Paid Time Off / Paid Holidays
• Career/Professional Development Program
• Spot Bonus Program
  
  

Diversity & Inclusion:

PBG celebrates diversity and is proud to provide Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetics, disability, or protected veteran status. In addition to federal law requirements, PBG complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Disclaimer:

This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.