Catering & Conference Services Manager

The Sea Pines Resort is Hilton Head’s premier Beach and Golf Resort located along 5000 oceanfront acres for more than 50 Years. Since 2009 The Sea Pines Resort is the only resort to receive the Forbes Four Star Award on Hilton Head Island. Join the Heart of Hilton Head Island!

Job Summary

Professionally interact with each conference, social and golf group as assigned by the Associate Director of Conference Services. Act as the liaison for the conference meeting planner in all aspects of the planning, execution and follow-up of the group’s program. Ensure that the group receives a consistent product to The Sea Pines Resort’s standards, while maximizing profitability and protecting the quality of the guest experience. This position is also the on-site contact/concierge for each group and determines the ongoing needs in a manner that leads to repeat bookings. All Conference Services Managers, Coordinators and Catering/Wedding Specialists Managers and Food & Beverage Operations Mangers work as a team and assist each other as needed. Assist all members of the Conference Services team in other areas of Conference/Catering Services as needed or assigned.

Essential Duties & Responsibilities

• Primary responsibilities will be:
• Coordination and service of all in-house meetings, events, weddings, and golf groups
• Sales, coordination, and service of social/local/property owner events
• Responsible for working with the conference/social/golf group meeting planner in coordinating all details of the conference planning to include, but not limited to: lodging, meetings and events, activities, and recreation. These needs must be clearly communicated to each Sea Pines department and appropriate outside vendors via standard Sea Pines documents (Group Resumes, Banquet Event Orders, Golf Group Checklists, etc.).
• Secondary responsibilities will be:
• Training to coordinate all other types of groups and events to include corporate groups and weddings
• Servicing of corporate groups as needed
• Servicing of weddings as needed
• Training as a Banquet Supervisor to better understand Catering operations as a whole and to assist the Banquet Managers when business levels require an additional supervisor in the Banquet Department
• On-site coordinator/concierge for in-house groups.
• Monitors group meeting rooms and quality of set-up and arrangements.
• Utilizes a hands-on, participative management style and provides ongoing feedback to the Banquet Manager and Senior Conference Services Manager to ensure consistent improvement in banquet/catering service and profitability.
• Instill a guest service attitude in all employees.
• Assist Conference Sales with assessing group satisfaction with facilities, service, and amenities and with efforts to rebook group.
• Early mornings, evenings, and weekends are often required of this position.
  
  

ECONOMIC IMPACT

The impact of decision-making and the potential gain or loss to the resort in performing the job responsibilities. Rebooking group sales business is a primary driver of resort operating profits from lodging, sports/recreation, and catering sales. There are considerable resort liability issues in failing to perform the job responsibilities. Increased resort revenues from both new and repeat business can result from high levels of performance in the job.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to verbally describe an intangible resort experience, and to detail specific daily events. Ability to write reports, business correspondence and procedures for others to follow. Ability to present information effectively and respond to questions from managers, clients, guests, and co-workers.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply mathematical skills to business management concepts for forecasting, planning, budgeting, and Profit/Loss accounting.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear, and taste or smell. The employee frequently is required to sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of written or verbal instructions.

Social Skills

Requires exceptional human relations skills for communicating with a very diverse clientele for relationship building, resolution of conflicts and closing of sales. Must be able to work effectively through many other resort departments (Conference Sales, Front Office, Reservations, and Sports/Recreation, etc.) and outside vendors (Rental companies, florists, photographers, etc.) to meet client needs. Ability to interact effectively with guests, vendors and employees of diverse ages, backgrounds, and interests. Must be very responsible with a strong work ethic and be self-motivated.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and risk of UV radiation. The noise level in the work environment is usually moderate.

EDUCATION And/or EXPERIENCE

Bachelor's degree (B.A. or B.S.) from four-year college or university; Minimum of one to two years-experience in conference coordination or management in the hotel/resort industry; or equivalent combination of education and experience.

Good understanding of Hotel/Resort Front Office, Reservations, Sports, and F&B operations. Basic understanding of the game of golf. Must have a working knowledge of computer operations including personal computers, Internet, and spreadsheet applications. Superior customer service and telephone sales/service skills and experience are needed.

BENEFIT PRIVILEGES:

• Competitive Wages
• Health, dental, vision, life, and other insurance after a 60 day waiting period.
• Free unlimited golf rounds for all employees on Atlantic Dunes and Heron Point golf courses (cart fee applies)
• Discounted room rates for employees and family at both the Inn & Club at Harbour Town and our Homes & Villas
• Discounted food & beverage, resort apparel, and activities including fitness, tennis, and golf
• Special employee events
• Additional Voluntary Benefits available through Colonial Life available to Full Time and Part Time employees after 60 day waiting period
• 401(k) with company match and Profit Sharing for all employees (must complete (1) year of service and 1,000 work hours to receive company match)
• Employee Referral Program
• Preferred Pricing on Tournament tickets to the RBC Heritage presented by Boeing
  
  

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
  
  

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends
  
  

Education:

• Bachelor's (Preferred)
  
  

Experience:

• Hotel management: 1 year (Preferred)
• Conference Coordination: 1 year (Preferred)