Cash Management Service Representative

Job Description

Under the direction of the Cash Management (CM) Service Manager, the Cash Management Service Representative is responsible for supporting the applicable business units and bank wide clients with cash management products and services including operational and servicing functions. Provides support in building client relationships. If applicable or appropriate, assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Responsibilities

• Acts as the direct liaison between Primary Relationship Officer (PRO), CM Sales Officer, CM Product Manager and other Bank of Hawaii units in fulfilling the CM servicing needs of the client. Provides proactive service and support to clients and overall Team as a unit to meet servicing objectives. Participates in joint calls with sales and relationship officers. Maintains highest level of internal and external client service to meet Bank of Hawaii’s standards. Responds and resolves all customer inquiries and requests (external and internal) via direct contact in person, by telephone, or in writing for all Cash Management Products and services. Makes recommendations to improve the processing of the operational and servicing functions.
• Assists in establishing and implementing CM products and services in applicable bank systems, creates customer file, and coordinates for proper documentation. Adheres to all regulatory and compliance requirements, policies and procedures to ensure regulatory requirements are met. Follows up with clients and other business units/teams for missing items. Provides technical assistance/support to clients including conducting onsite or over the phone training as required. Comprehends Bank products and services, and uses this knowledge to identify appropriate needs to provide solutions to customers and internal business partners.
• Leads all servicing inquiries - researches and resolves customer inquiries, problems and initiates corrective action to ensure complete satisfaction. Follows up as needed to ensure that customers’ needs are met. Handles all client requests proficiently and efficiently. Actively accesses various bank systems to obtain information necessary to complete various tasks. Completes various forms, correspondence, memos and reports using computer applications. May write to external and internal clients.
• Computes, compiles and reviews monthly billings for all cash management products and services. Executes related accounting functions. Identifies reject billing items and performs research to correct for future billing and reprocess as applicable. Follows-up and advises relationship officer on delinquent accounts. Performs estimated calculations for service charges on various Cash Management products for prospective customers. Maintains files and ensures credit requests (CR68’s) for select Cash Management products. Ensures clients utilizing payroll and ACH related services with credit grade 7 or worse are in compliance with credit requirements – coordinates with the PRO and the payroll vendor.
• Performs all other miscellaneous responsibilities and duties as assigned.
  
  
  

Qualifications

• Education: High school diploma or G.E.D.
• Experience: Level is dependent on years of experience and size/complexity of prior positions held. Minimum 4 years of commercial banking service experience in the following areas is preferred: Commercial deposits, Commercial loans, Cash Management. Ability to perform job functions under moderate supervision. Fully competent in at least two of the following servicing responsibilities, and beginning to recognize cross-selling opportunities;
• Deposits
• Account Analysis
• Bank Operations
• Cash Management
• Technical Skills: Demonstrated proficiency with personal computers and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems.
• Other Job Qualifications: Demonstrated verbal and written communication skills. Must be analytical, detail oriented, organized. Ability to simultaneously manage multiple projects and assignments with varying deadlines. Must be able to meet deadlines and handle multiple priorities. Must be able to work evenings, weekends and holidays, as necessary and assigned.
  
  
  

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.

We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers .