Case Managers assist with monitoring consumer’s well-being including needs in the areas of mental health, physical health, living, learning, working, and social environments. Case managers travel to wherever consumers reside, whether that is at home, boarding homes, or other community based living to provide monitoring, when working with children they would be going to the schools as well. The primary role of the case manager is to increase psychological adjustment for the consumer by empowering the consumers and sometimes family members with information, education and support in order to follow through once case management ends.
Primary Job Functions
Clinical Responsibilities
Demonstrates the ability to assess the consumer’s needs utilizing the SUN-R
Identifies goals and plans for appropriate services documented in ISP
Provides appropriate linkage to community resources
Monitors consumers to secure placement in the least restrictive environment
Provides ongoing monitoring of consumers’ progress and needs as assessed in the SUN-R
Advocates on behalf of the consumer to secure community resources
Effectively collaborates with the treatment team members and outside sources in the delivery of case management services
Works closely with treatment team and ensures that the team is aware of any issues that may arise with the consumer
Assists in de-escalating crisis situations with consumers and/or their families
Effectively demonstrates the application of adult specific competencies
Provides outreach services to consumers and families
Provides training of basic living skills to improve consumers quality of life and to help enable them to be able to maintain in the least restrictive setting
Assists consumers with transportation needs to psychiatric appointments
Makes multiple contact per week with consumers
Provides training of basic living skills to improve consumers quality of life and to help enable them to be able to maintain in the least restrictive setting
Supervision and Consultation
Seeks clinical supervision and consultation as needed
Accepts and employs suggestions for improvement
Actively works to enhance case management skills
Clinical Record Keeping
Documents in a timely manner per AltaPointe standards
Documents appropriate, complete, and comprehensive SUN-R assessments
Documents measurable and specific goals in the individualized service plan
Documents in a clear and concise manner, types of consumer problems, ISP goals addressed and services provided
Includes problem, ISP/Treatment plan goal, intervention provided, consumer responses, and plans for continued services in each progress note
Documents case disposition, case closings, and follow-up
Documents legibly
Documents using Avatar appropriately.
Case Load Management
Effectively manages caseload based on consumer needs
Meets AltaPointe productivity standards
Courteous and respectful towards consumers, visitors and co-workers
Treats consumers with care, dignity and compassion
Respects consumer’s privacy and confidentiality
Is pleasant and cooperative with others
Assists consumers and visitors as needed
Personal values do not inhibit ability to relate and care for others
Is sensitive to the consumer’s needs, expectations and individual differences
Is gentle and calm to consumers and families
Administrative and Other Related Duties as Assigned
Actively participates in Performance Improvement activities
Actively participates in AltaPointe committees as required
Completes assigned tasks in a timely manner
Complies with AltaPointe policies and procedures
Attends to required in-service training and other workshops
Physical Requirements
Frequent standing, sitting, and walking which are in bursts of 5 to 10 minutes.
There are times when this can be extended to pacing with the consumer (time
could be undetermined) and at times sitting and standing can be extended with the
employee having the ability to change positions as permitted by the observance
and behavior of the consumer at that time.
Occasional forward bending from the hips while kneeling to reach to the side.
Occasional need to be able to assume a full squat/lunge from a standing position.
Occasional need to maintain back extension while being on stomach with one’s
own body weight on hips and legs. This position is maintained for several
minutes.
Occasionally, be able to put one’s own body weight on one knee and one elbow
on the same side of one’s body.
Occasionally, be able to kneel and reach to same side toward the floor.
Lift up to 10 pounds occasionally during shift.
Strong grasp is needed to use keys to open doors throughout the facility, and to
maintain constant contact with a consumer during a take down procedure or with
other hold techniques.
Pushing/pulling force up to 25 pounds occasionally during a shift.
Minimum Qualifications
Bachelor’s degree in a mental health discipline; Post hire, must complete certification of case management training by Alabama State Department of Mental Health. Knowledge in adult specialty, outlined below, to be attained within (6) six months of
employment
Knowledge of psychiatric disorders in the adult population and/or knowledge of addiction as a primary/secondary illness
Knowledge of cultural diversity
Knowledge of behavior management, crisis intervention and interventions common to acute psychotic consumers, and/or consumers with substance abuse issues as well as, to non-violent crisis intervention practice
Knowledge of Psychiatric Rehabilitation principles and /or Substance abuse treatment principles
Knowledge of available community resources
Knowledge of educational methods appropriate to adults with severe and persistent psychiatric disorders
Knowledge of rules and regulations regarding appropriate benefit entitlements such as social security, Medicaid, and Medicare
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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