Cargo Operations Supervisor

As the business expands, we are pleased to announce an incredibly exciting opportunity to join our Cargo Operations Team in Chicago, Illinois as a Cargo Operations Supervisor.

The Role Includes:

• Ensure all safety measures are taken by operations staff as well as GHA
• Ensure all staff adheres to optimal use of capacity to maximize revenue whenever possible with on time performance for freighters.
• Handle customer requirement/request professionally on a daily basis. Assist staff and customers to resolve difficult issues /problems. Reduce customer complaints.
• Prepare staff roster to ensure proper distribution of manpower and brief staff with relevant changes in the industry and QR products/ services.
• Support Sales to keep systems updates with operational information
• Prepare Cargo report when required by Management
• Liaising with local Ground Handling Agents and with Head Office Cargo Department to ensure/enhance a high quality customer service provided in sales & operational areas.
• Support import customers for clearance of their cargo, liaise with customs authorities to facilitate smooth and timely import clearance, liaise with HQ DOH and/or origin stations for necessary support.
• Flight planning with maximum utilization of the flight capacity, control and operation export & import. Maintain a close coordination between QR Space Control and customers by ensuring their shipments are transferred, delivered on time, correct priority given to shipments and for maximum utilization of space on a/c.
• Weekly, monthly or whenever deemed necessary services reports including preparation system accounting updates on every flight departure.
• Perform other department duties related to his/her position as directed by the Head of the Department. Be part of an extraordinary story

About You - The successful candidate will have the following qualification:

• Minimum of High School Qualification with at least 4 years of job related experience within air freight industry or Bachelors Degree with at least 3 years of job related experience.
• Understanding of Cargo Procedures / Acceptance / office / warehouse / ramp / People Management
• IATA recognized dangerous goods
• Leadership skills
• Decision-making
• Ramp-handling and Load Control of all types of aircraft
• Loading of cargo freighters
• IT Proficiency – Word / Excel / Outlook