Career Services Manager

CAREER SERVICES MANAGER

Job Summary

The Career Services Manager works under the direction of the EVP of Career Services to achieve campus placement goals and objectives for assigned group of campuses. They will work directly with Campus Directors and have dotted line responsibility for the Career Services staff - Career Development Representatives (CDR) and Student Support Representatives (SSR) supporting general direction, selection, training, development and retention. The Career Services Manager will have shared accountability for campus placement metrics, compliance with accreditation requirements, and Career Services staff turnover within campuses. The Career Services Manager is also responsible for managing a personal sales funnel, developing job leads, and establishing relationships with students and employers.

Job Duties And Responsibilities

Job Development and Placement

• Work with Regional Campus Director to develop new and existing job leads
• Establish and manage personal funnel
• Work with students/graduates regarding career preparation, interviews and/or job placement
• Provide campus with guidance and resources to meet goals and objectives
• Implement and manage Career Services initiatives
• Monitor and take ownership for campus placement metrics
• Deliver classroom presentations and training to students and graduates
  
  

Training and Development

• Conduct training for Career Services staff
• Assess and trouble-shoot career services functions in campuses
• Work with campuses to develop action plans to meet quarterly goals and objectives
• Conduct “ride along” calls with Associate Directors and provide coaching and mentoring as needed
• Monitor performance and work with Associate Director to identify strengths, areas of development and address performance concerns
  
  

Compliance and Data Integrity

• Ensure proper documentation of all placement activities in accordance with ABHES and Ross compliance standards
• Ensure placements meet required ABHES and Ross guidelines
• Ensure standard operating procedures for Career Services are being followed
• Conduct quarterly and spot check audits
• Assist schools with audit preparation
  
  

Leadership

• Model desired leadership behavior for others to follow
• Operate with integrity
• Work collaboratively to achieve business goals
• Develop cooperative working relationships with other Ross leaders
• Contribute to positive team dynamics
• Think strategically and make decisions in the best interest of Ross
• Communicate effectively at all levels within Ross
• Manage, motivate and develop teams to achieve expected outcomes
  
  

Expected Outcomes

• Achieve 70% placement rate for all programs and campuses in region
• Achieve minimum of 40% Extern to Hire for campuses in region
• Reduce YOY turnover for Career Services staff
• Improve On-time Completion rate YOY for campuses in region
• Compliance with accreditation requirements
  
  

Benefits

• Health, Dental & Vision Insurance
• Paid Time Off
• 401(k)
• Life Insurance
• Tuition Reimbursement
• Monthly Pay - Direct Deposit
  
  

Requirements

• Bachelor’s degree from an institution accredited by an agency recognized by the U.S. Department of Education or the Council of Higher Education Accreditation (CHEA)
• 5+ years’ work experience with at least 3 years of proven success in outside sales or other relevant field of employment
• Experienced in making sales calls and developing relationships and contacts in the community
• Proven ability as a “closer” and in building strong and lasting relationships with clients
• Prior experience in a post-secondary education setting preferred
• Ability to talk or present to groups of students or potential employers
• Demonstrated leadership, communication and coaching skills preferred
• Ability to deliver classroom and one-on-one training preferred
• Reference and background check required for employment, including credit check
• Protection of student and/or employee privacy is expected in the handling of confidential and/or financial information.
• Protection of the corporation and privacy of corporate proprietary and confidential information is expected
• Ability to travel to multiple locations in a week, with overnight stays away from the home campus. You are required to provide your own suitable transportation, unless otherwise directed by Ross Educational Holdings. Travel reimbursement is provided per the Ross Education Employee Handbook.
• Must have sufficient visual and auditory ability to operate computer equipment, use telephone, read materials, and office equipment.
• Professional communication encompasses written, oral, visual and digital communication. Successful communication skills are required for working at Ross and involve the following: writing, reading, editing, speaking, listening, software applications, data entry and reporting, and Internet research.
• Ability to build rapport with students and staff
• Ability to work with different teams
• Ability to remain focused and adapt quickly in fast-paced work environment
• Ability to achieve goals; We work to make our students successful and we measure that in our individual and team accomplishments
• Strong attention to detail & accuracy, and commitment to quality
• Ability to organize your work and meet deadlines
• Demonstrate professionalism in manner, dress and conduct as a representative of Ross and a student mentor
• Adhere to Ross Code of Conduct and Professional Ethics
• Ability to work occasional evenings