Care Navigator/Service Coordinator
Care Navigator/Service Coordinator
Pacer Staffing LLC
United States
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Position Title: Care Navigator / Service Coordinator I
Location: Remote - Texas, Central Standard Time zone
Duration: 6 Months with potential to extend
Schedule: 12:30 PM - 9:00 PM CST & 9:30 AM-6:00 PM CST
Job Description
Location: Remote - Texas, Central Standard Time zone
Duration: 6 Months with potential to extend
Schedule: 12:30 PM - 9:00 PM CST & 9:30 AM-6:00 PM CST
Job Description
- The Service Coordinator I will work in a remote call center setting, assisting and educating Medicaid members on their benefits and services.
- Handle inbound calls from Medicaid members.
- Educate members on benefits and services such as Primary Care Provider (PCP) changes, ID cards, and coordinating transportation and other services.
- Adherence: 90% or above
- Quality: 94% or above
- Experience working with children and/or youth for 3 out of the past 5 years.
- Ability to pass a DFPS background check.
- Call center experience; must follow the schedule and handle calls throughout the shift.
- Background in Managed Care.
- Knowledge of MCO Medicaid STAR Health insurance.
- Required: High School Diploma or GED.
- Preferred: BA in Social Work or Healthcare Management, LVN, CNA, CMA, RT, Pharmacy Tech.
- Proficiency in Microsoft 365 applications (Outlook, Excel, Word, etc.).
- Knowledge of Avaya soft phone.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Other, Information Technology, and Management -
Industries
Staffing and Recruiting
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