Care Coordinator I

Care Coordinator I - Workers' Compensation

Salary Range: $16.49 - $21.5 Hourly

This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $16.49 - $21.5 Hourly

Shift:

1:15PM - 10:00PM EST

JOB SUMMARY:

This dynamic role involves coordinating care for workers' compensation clients through phone and online channels (e.g., instant message, email). You will be handling inquiries and addressing basic tasks like ordering supplies, scheduling appointments, and managing referrals. It's a high volume and fast-paced role crucial to the success of our business operations.

YOUR DAY TO DAY:

· Customer Care (80%): Provide accurate information, address inquiries, demonstrate exceptional care qualities

· Partnership (10%): Work closely with other teams on technical issues

· Administration (10%): Document information, navigate software systems, ensure compliance with regulations, follow operating procedures, meet or exceed KPIs

WHAT YOU NEED TO SUCCEED:

· A minimum of 1 year working in a call center customer service role or equivalent combination of education, training, and customer service background

· Computer navigation and operation skills

· Hardwired (ethernet) internet (internet reimbursement provided)

· A designated workspace for home office to limit distractions and privacy for sensitive info

· Excellent verbal and written communication skills

· Excellent customer service skills that build elevated levels of client satisfaction

· Demonstrates effective people skills and sensitivities when dealing with others

· Ability to work both independently and in a team environment.

· This job is primarily sedentary and may involve repetitive motions; the colleague must regularly sit, use hands and fingers, speak, and hear

PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT:

· The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload

· Specific vision abilities required by this job include the ability to see things from a close distance and ability to adjust focus

· The colleague is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height)

· Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position

· Please be advised this job description is subject to change at any time

Salary Disclosure:

This compensation range considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $16.49 - $21.5 Hourly.