Are you a compassionate professional with a knack for organization and a passion for helping others? Total Care Connections is looking for an empathetic and dedicated Care Coordinator to join our Phoenix team. If you excel at coordinating care plans, building supportive relationships, training and supervising caregivers, and ensuring top-notch service delivery, we want you on board!
Job Summary
The Care Coordinator plays a crucial role in supporting the Care Manager by expanding billable hours, ensuring regulatory compliance, delivering exceptional care to seniors and disabled adults, and providing an outstanding working experience for our care team. This position requires the individual to either be a Notary or to obtain Notary certification.
Duties And Responsibilities
Client Assessments and Reassessments:
Conduct meetings with clients and their families in their care settings.
Obtain and document assessment information using approved procedures and forms.
Gather relevant information from various sources, including insurance companies, financial planners, and attorneys.
Ensure assessments are clear, accurate, and based on comprehensive data collection.
Identify high-risk factors, barriers to goals, and strengths that will assist clients.
Perform 90-day supervisory visits with clients.
Client Care Planning
Develop comprehensive care plans addressing all pertinent areas of the assessment.
Set measurable, time-specific, and attainable goals with the client and decision-makers.
Incorporate private and community resources into care plans.
Assist in client care coordination with outside resources, making and attending appointments as needed.
Ensure all care plans are created and updated within 24 hours.
Follow-up And Evaluations
Participate in quality management studies.
Document progress and conduct quality control evaluations with clients and their families.
Ensure timely updates to care plans based on reassessments or evolving client needs.
Communicate all care plan modifications to caregivers and the operations team promptly.
Caregiver Management And Training
Conduct new caregiver orientations and ongoing training.
Ensure caregivers are trained to company standards and maintain the DCW/PCW Program.
Perform caregiver supervisory visits and facilitate ongoing caregiver training.
Resolve conflicts within the care team and collaborate with the Care Manager to allocate necessary resources.
Facilitate DCW/PCW training and oversee skills evaluations.
Compliance And Regulation Adherence
Ensure the branch office adheres to local licensure laws and Medicaid regulations.
Monitor and prepare for state survey readiness.
Participate in quarterly PIP meetings and initiatives.
Communication
Assist with answering company phone calls.
Assist with preparing agendas and attend team meetings.
Act as a positive role model when interacting with clients, employees, and the public.
Administrative Support
Create weekly/monthly schedules for reassessments and orientations.
Provide backup for the Care Manager and conduct new client intake assessments as needed.
Assist with scheduling and provide recruiting support when needed.
Maintain client status updates and document all sales calls in Slack.
Perform other related duties as assigned.
Skills/Qualifications
Excellent customer service skills
Skilled in caregiving, with expertise in advanced transfers such as Hoyer lifts, gait belts, and slide boards. Proficient in hands-on care, including bed baths and pressure wound prevention.
Proficiency with computers and technology
Strong organizational skills and attention to detail
Team player with workplace flexibility
Strong analytical and problem-solving skills
Ability to function well in a high-paced and sometimes stressful environment
Reliable vehicle and clean driving record
Education And Experience
At least one year of care supervision, coordination, or management.
Ability to become DCW Trainer certified
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer
Must be able to travel within local service area
Additional Requirements For Arizona Branch Offices
Must be a Notary or become a Notary
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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