Responsible for both recommending and capturing business requirements, functional, and non-functional requirements for the various systems that client uses.
Participates in, and in some cases may lead, business requirement gathering sessions with internal stakeholders, business vendors, and partner programs and agencies.
Participates in the planning, creation, testing, deployment, and evaluation of the SDLC for client systems.
Evaluates and provide feedback on system requirements created by other vendors, programs, or agencies.
Participates in or assists with user acceptance testing.
Develops, documents, and reports recommendations for solving and/or addressing problems, questions, and issues based on research conducted.
Clearly communicates management's views on major policies or current issues to individuals and entities both within and outside the organization.
Work with internal functional teams and business stakeholders to extract use cases in their existing implementations.
Review and help refine automation business cases to optimize, improve and automate business processes to deliver the desired business outcome.
Experience in using Visio & documentation tools to prepare Process mapping (Current & Future State), Workflow diagrams, and Low-level process documents.
Excellent logical and analytical skills to help define solutions for business problems.
Uses sound judgment to respond appropriately to internal and external contacts.
Independently establishes and monitors deadlines to ensure the timeliness of staff's responses to inquiries, complaints, and other issues.
Serves as a member of the CAPS Program Administration section and supports the work of other team members as needed.
Coordinates with vendors and technical staff to ensure that functionality of automated systems is consistent with, and in adherence to, program policies, laws, regulations, and best practice standards by users.
Develops and administers training, training documents, and user guidance for system changes or workarounds.
Develops and documents business processes for users of new or upgraded systems.
Assists with the development of change management plans for transition to new or upgraded systems.
Provides business user support and oversight statewide in the use of all data systems for the program.
Serves as liaison between business users and technical staff in the implementation and development of business process automation.
Agency Preferred Qualifications:
Experience working with data systems and acting as a liaison between business users and technical staff.
Experience automating and documenting business processes.
Experience working on multiple complex projects simultaneously.
Experience organizing and analyzing data to inform decision-making.
Experience managing business functions and processes.
Knowledge of or experience with Georgia Gateway Integrated Eligibility System.
Knowledge of system development and configuration.
Advanced skills in Excel and other Microsoft Office applications.
Certified Business Analyst Professional (CBAP), Certification of Capability in Business Analysis (CCBA),
Project Management Institute Business Analyst (PMI-PBA), or similar certification.
Technical Competencies:
Knowledge of eligibility requirements and systems.
Experience creating user stories based on collected requirements and well-defined acceptance criteria on a software project management platform such as JIRA, DevOps, Microsoft Project, or TFS.
Understanding of the needs and processes necessary for process automation.
Particular expertise gathering requirements for reporting on PowerBI/SSRS, ETL (SSIS), and .NET applications with Angular front-ends.
Understanding of business user needs, and ability to translate those needs to the technical staff that are responsible for the coding and development of data systems.
Understanding of how data systems interact.
Intermediate or advanced skills in Microsoft Word and Excel.
Intermediate skills in SharePoint and relational databases.
Ability to execute high-quality customer service by anticipating customer needs, providing services accurately, in a respectful and timely manner, and establishing and maintaining effective contact and follow-through with customers.
Ability to develop and maintain positive work relationships.
Ability to collaborate and work effectively as a team member.
Excellent communication skills, both oral and written, and organizational skills.
Ability to organize and evaluate data to drive decision-making.
Ability to work with diverse communities and sensitivity to needs and concerns of various cultural groups.
Physical Requirements (Due to the nature of the job):
Work is typically performed in an office environment with intermittent sitting, standing, or walking in various s settings.
The ability to speak clearly, to hear and understand at a normal conversational level, and to receive detailed information through verbal communication.
Close visual acuity to perform an activity such as: preparing and analyzing data; viewing a computer terminal; extensive reading and visual inspection.
Full range of hand and finger motion for data entry purposes.
Seniority level
Entry level
Employment type
Contract
Job function
Research, Analyst, and Information Technology
Industries
Information Technology & Services
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