Call Center Supervisor

Link Technologies (LinkTechConsulting.com) is seeking a Call Center Supervisor to support a short-term project in the Las Vegas, Nevada area. This is an onsite / contract opportunity. All candidates must be legally eligible to work for any employer in the United States without sponsorship or a third-party employer.

QUALIFICATIONS

• Bachelor’s degree in business administration, communications, or related field preferred
• Experience in call center operations, with a proven track record of success in a supervisory or managerial role
• Strong leadership skills with the ability to inspire and motivate team members to achieve their full potential
• Excellent communication skills, both verbal and written, with a focus on delivering clear and concise instructions and feedback
• Demonstrated ability to thrive in a fast-paced environment and effectively manage multiple priorities and tasks
• Exceptional customer service skills, with a genuine desire to help customers and resolve their issues promptly and effectively
• Proficiency in call center software and systems, including call routing and monitoring tools
• Experience with de-escalation techniques and conflict resolution strategies
• Experience managing call centers with multiple call banks

ADDITIONAL REQUIREMENTS

• Ability to pass a drug and background screening.
• Registered to vote in Clark County.
• Willing to disclose political affiliation.

ADDITIONAL INFORMATION

• MUST be available to work October 18th through November 5th with limited requested days off. Extended hours on November 5th
• Available to work from as early as 3:00AM to as late as 11:00PM in terms of scheduling needs.
• Average shifts will be 8 – 10 hours with the possibility of overtime.
• Available to work weekends and flexible with schedule.

Link Technologies is an equal-opportunity employer. All qualified applicants will receive consideration for employment without discrimination because of race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.