We are currently looking for a full-time Call Center Representative to join our call center.
Job Description
The position is generally the first point of contact for a patient and is responsible for providing an excellent customer service experience. The Call Center Representative is responsible for scheduling appointments, routing patient communications, and assisting with patient questions. This position is expected to support the mission, goals and objectives of the HealthPartners organization.
Answer incoming calls to the facility
Greet each caller with a warm welcome and introduce yourself
Accurately schedules patients using the Decision Tree
Confirm arrival time, appt time, and any other applicable patient instructions
Pre-Register patients by verifying demographics and insurance coverage utilizing the insurance grid
Look for existing orders and link them to the appointment
Place outgoing calls to patients from waitlist, recall, referral work queues, in-basket, reschedules, Pre-Visit Planning, and other contact requests as needed
Receive and route incoming patient messages
Create, update, and route telephone encounters per HP Process Standards using the appropriate dot phrase
Relay care team messages to patients when applicable
Monitor and route incoming Right Fax paperwork
Completes all other duties as assigned
Required Qualifications
High School graduate or equivalent
Excellent customer service skills.
Ability to interact positively with people from various cultures and backgrounds.
Must successfully complete all training programs during introductory period.
Excellent verbal and written communication skills.
Ability to work in a call center with high call volumes and multiple distractions.
Experience in a customer service setting
Preferred Qualifications
2-year degree in related studies; and/or equivalent experience.
Minimum one year experience in a hospital or medical clinic setting or equivalent.
Electronic Medical Record or EPIC system experience
Knowledge of medical terminology
Keyboarding skills
Experience with Microsoft products, Word, Excel, Outlook, etc
Benefits
At HealthPartners Clinic Stillwater, we offer competitive wages and an excellent benefits package (.5FTE or greater) that includes:
health and dental insurance
401k retirement program
competitive paid time off (PTO)
short-term disability pay, long-term disability and life insurance options
flexible spending accounts (FSAs)
education reimbursements
employee assistance programs (EAP)
employee well-being program
free parking
employee recognition and rewards
discounts for health and well-being programs and products
About Us
The Stillwater clinic is part of HealthPartners, the largest consumer-governed, non-profit health care organization in the nation with a mission to improve health and well-being in partnership with members, patients and the community. Located just 20 minutes east of the Twin Cities in the beautiful St. Croix Valley, the clinic is part of an award-winning healthcare system serving east central Minnesota and western Wisconsin with primary, specialty and urgent health care services. We have campuses in Stillwater, MN and Somerset, WI, where you’ll find a comfortable small-town feel, within a short distance from the metro area.
As a partner for good, we believe that outstanding health care comes from combining science with compassion, spirit and humanity. Everyone on our team helps make health care and insurance simpler and more affordable for all. Join us and become a partner for good, helping to improve the health and well-being of our patients, members and the communities we serve.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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