Call Center Manager (4039)

NextPath Career Partners is currently seeking a Call Center Manager to join our client’s team in Orlando, FL. This is an onsite, direct hire position.

SALARY: $80-$100K +bonus (depending on experience)

Requirements

• Bachelor’s degree (or equivalent) with 5+ years of supervisory experience in Call Center.
• Obsessively problem-solve to optimize efficiency and meet customer SLAs.
• Manage and mentor entry-level employees to achieve departmental goals.
• Proactively seek operational improvements to enhance service delivery.
• Analyze complex data to troubleshoot delivery issues and ensure smooth operations.
• Build, coach, and empower a team to handle high-volume customer escalations and complex delivery scenarios.
• Foster clear communication and strategic collaboration across teams.
• Multilingual abilities in English/Spanish preferred but not required.
  
  

Nextpath Career Partners

NextPath is a candidate centric recruiting firm focused on your career goals to help you find your next path! Our team of professional recruiters have over 80 years of combined experience to help you navigate a job change. Our clients span local and national with roles in sales, creative, marketing, and staffing on a direct, contract-to-perm, and contract (project) basis.

If the position above doesn’t appear to fit, we do have a host of clients with roles that could be a match and not every position will be posted. Feel free to reach out to find a better match by emailing your resume to apply@nextpathcp.com for a recruiter to engage.

We are an Equal Opportunity Employer

View all open jobs: http://www.nextpathcp.com

As part of our recruiting process, we may contact you regarding positions we feel are a good fit or engage with you via SMS text message. By clicking to submit your application, NextPath Career Partners has your consent to communicate via SMS text message moving forward.

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