Direct message the job poster from Statebridge Company
David McDonnell
Company Description
Statebridge is a debt servicer located in Greenwood Village, CO. We specialize in servicing residential and commercial mortgages, as well as consumer, construction, and automobile debt. Our innovative approach combines technology, industry expertise, and personalized borrower interaction to optimize portfolio performance.
Role Description
This is a full-time on-site role as a Call Center Director at Statebridge Company. As the Call Center Director, you will be responsible for overseeing the day-to-day operations of the call center, managing a team, and ensuring customer satisfaction. You will also be responsible for analyzing call center metrics and implementing strategies to improve performance.
Qualifications
Strong analytical skills
Proven experience in customer service management
Expertise in contact center operations
Ability to lead and manage a team effectively
A focus on customer satisfaction
Excellent communication and interpersonal skills
Experience with mortgage or financial services is a plus
Bachelor's degree in business or related field
Employment type
Full-time
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