Call Center Data Analyst II

Overview

Pay Transparency: $66,000 - $97,000 based on experience and credentials

Location Type: Remote

Position Type: Full Time

The Call Center Data Analyst II performs the detailed, comprehensive development of Suncoast Credit Union's Call Center Reporting. Key responsibilities include designing reports in accordance with company standards and protocols. An ideal candidate has strong analytical skills with keen attention to detail.

Responsibilities

• Develop and maintain report type, including tabular, drill down, matrix, and charts
• Test and validate reports to ensure accurate quality
• Create reports using Report Builder, Microsoft SQL Server Reporting Services (SSRS), and Microsoft SQL Server Management Studio (SSMS)
• Identify reporting requirements and write complex SQL Queries to extract information, trends, or patterns contained in the data
• Validate results of SQL queries with Business Analysts
• Present data in an intuitive and visually appealing way, following credit union standards
• Improve existing reports and optimize SQL
• Research efficient methods to report service limitations and propose appropriate solutions
• Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
• Attend educational events to increase professional knowledge
  
  

Qualifications

• Bachelor’s degree in finance, economics, computer science, or a related field preferred (A comparable combination of work experience, certifications, and training may be substituted for education requirements)
• 3+ years of report development experience, preferably with a financial institution
• Proficient knowledge of report development in a SQL environment
• Proficient knowledge of MS SQL relational database theory and practice
• Proficient knowledge of logical and physical data modeling concepts (relational, and hierarchical)
• Experience writing complex queries, views, and stored procedures to extract data
• Ability to analyze tables and establish data for accurate retrieval and use in report writing
• Proficient knowledge of Microsoft Visual Studio, Microsoft SQL Server 2012, SQL Server Reporting/ Report Builder, SQL Server Integration Service, Analysis Services, and Microsoft SharePoint 2010
• Proficient with data visualization tools like Power Bi, Tableau or Qlik
• Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
• Accurate, detail-oriented, and organized with task management
• Ability to analyze and resolve complex problems
• Good written, verbal, and interpersonal communication skills to professionally interact effectively with regulators, members, and staff
• Ability to communicate information requiring explanation or interpretation
  
  

Skills

• Analytics
• Customer Service
• Data Science
• Leadership
• Project Management
  
  

Benefits

• Financial Well-Being: Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year
• Flexibility: Remote, Hybrid, and Onsite Schedules
• Security: Pet Insurance, Free Identity Theft Protection, Legal Assistance
  
  

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees.

For more information, please visit our careers site at https://careers.suncoastcreditunion.com/