Recruitment Consultant | ServiceNow Contract | Helping Leaders connect with the Top Talent in the ServiceNow ecosystem | USA
Call Center Customer Service Representative
Job Title: Call Center Customer Service Representative
Location: Remote
Clearance: Public Trust
Status: Full Time
Summary:
We are seeking a dedicated Call Center Customer Service Representative to join our client. In this role. You will respond to inquiries via phone, chat, email, or other written correspondence regarding enrolment, claims, referrals, authorizations, and appointments.
Responsibilities:
Resolve customer issues on initial contact using available tools.
Meet productivity and performance metrics.
Document customer interactions in a CRM system.
Participate in ongoing training.
Requirements:
High School Diploma with 2+ years of customer service experience.
Technologically proficient and able to navigate multiple screens or web browsers.
Capable of working independently in a remote environment.
Flexible with work schedules.
Secure workspace with high-speed internet.
Skills:
Excellent verbal communication
Strong telephone and data entry skills
Friendly and pleasant demeanor
Attention to detail and problem-solving skills
Seniority level
Not Applicable
Employment type
Full-time
Job function
Customer Service
Industries
Staffing and Recruiting
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