Workforce Connections

Call Center/Customer Service - Healthcare (Remote)

Workforce Connections Missouri, United States
Workforce Connections

Call Center/Customer Service - Healthcare (Remote)

Workforce Connections Missouri, United States
1 week ago
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Call Center Healthcare

Pay Rate: $17-19/hr (depending on experience)

Contract Duration: 6+ Months

Location: Remote Must reside in US

Shift: 10:00 am 6:30 pm EST (Schedule time is firm)

Day To Day Responsibilities Of This The Role

  • Operates as part of a cross-functional call center team which connects individuals to social service organizations. Coaches perform a variety of roles such as: handling inbound/outbound phone calls, research and populating meaningful data into the team database, and performing organization audits to ensure the database is up to date.

Education: Required A High School or GED Candidate

Experience

  • Preferred 12 months of experience in Customer service, call center environment, social services organization.
  • Microsoft word, Google Chrome, Microsoft Edge
  • Intermediate computer skills.

Performance Expectations/metrics For This Individual And Their Team

  • Inbound (14 mins) & Outbound Average Handle Time, Abandoned Call Rate, Quality
  • Quality metric is 90% which is the minimum goal.

  • Seniority level

    Entry level

  • Employment type

    Contract

  • Job function

    Other

  • Industries

    Staffing and Recruiting

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