We are looking for a Call Center Associate, who will be supporting our client's customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer's problem. You respond to all healthcare related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
Responsibilities
Identify customer needs to ensure the customer is provided complete and accurate information.
Process required transactions via mainframe or web-based applications.
Submit research requests in a concise yet accurate manner.
Maintain a thorough knowledge of the company and client programs, policies, and technology.
Communicate effectively in a warm and empathetic manner.
Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
Provide calm conflict resolution and problem solving for customers.
Qualifications:
Minimum one year of customer service experience, preferably in the healthcare industry
Highly organized, task-oriented, and have the ability to work in a fast-paced environment.
Demonstrated problem-solving and troubleshooting skills
Excellent written and verbal communication abilities
Minimum of High school diploma or equivalent
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Seniority level
Entry level
Employment type
Contract
Job function
Other
Industries
IT Services and IT Consulting
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