Call Center Agent
Call Center Agent
Victory Casino Cruises
Cape Canaveral, FL
See who Victory Casino Cruises has hired for this role
Call Center Agent- Part-Time
Victory Casino Cruises
Must be 16 or older to apply
Job Description:
Victory Casino Cruises
Must be 16 or older to apply
Job Description:
- Handle phone calls with guests in an attentive, friendly, courteous and service-oriented manner.
- Fully comprehend and be able to operate all relevant aspects of the reservation system.
- Must be able to maintain confidentiality of information.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to show initiative, including anticipating guest or operational needs.
- Maintain a warm and friendly demeanor at all times.
- Must be able to multitask
- Maintain a clean work area.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Maintain regular attendance in compliance with Victory Casino Cruises Handbook. Scheduling will vary according to business needs.
- Must be available to work weekends as needed.
- Must be flexible with working holidays.
- Be aware of all rates, packages and special promotions.
- Look for opportunities to upsell.
- Be aware of Blackout dates.
- Obtain all necessary information when taking reservations.
- Follow up on customer calls when required.
- Calls must be handled in a timely manner, including time spent on a call.
- Perform other duties as requested by management.
- Computer experience required.
- Customer Services experience required.
- Experience in Casino Industry preferred.
- Speaking, hearing, reading, and writing clearly.
- Must be able to type at least 35 words per minute.
- Some holiday shifts are required.
- No visible Tattoos (includes hands, arms, face, neck).
- Light Work, exerting up to 15 pounds of force occasionally.
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Seniority level
Entry level -
Employment type
Part-time -
Job function
Other -
Industries
Entertainment Providers
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