Business Systems Manager- Onboarding

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

The Business Systems Manager is an individual contributor responsible for delivering and supporting Operations Technology initiatives by partnering with athenahealth business process owners, athenaIT (aIT) Product and Project Managers, Business Systems Analysts, and Development team members.  As part of the athenaIT Operations Technology team, this role will focus primarily on technologies supporting our Onboarding and Services teams.  She/he will actively participate in the support and expansion supporting Operations platforms at athenahealth. 

The successful candidate will be an experienced, high-energy, detail-oriented and highly analytic business analyst with experience in Professional Services, Customer Success, Customer Support, and Business Operations functions of a high-tech software company.  She or he will have demonstrated the ability to transform business requirements into system enhancements that ultimately advance Operations Technology initiatives and serve value to all employees of athenahealth.  Attributes of a successful candidate are described here: 

Job Responsibilities: 

• Partner with Customer Success, Customer Support, Business Operations, Professional Services and data stakeholders to analyze, understand and improve employee productivity and end-user effectiveness 
• Gather, analyze and document functional and technical requirements for new projects, enhancements to existing solutions, and production issues reported by end users 
• Create business process models using best practice techniques, including current and future state solution design documents using requirements gathered
• Define and implement system enhancements that advance the goals of the business, advising on best practices, and recommending process improvements to ensure scalability and efficiency 
• Create and execute unit, integration and user acceptance test plans, including use cases and test data
• Create, deliver and present end-user training materials to Salesforce users throughout the organization
• Research production system issues, resolve user problems and escalate when necessary
• Help manage backlog of production issues and enhancement requests
• Perform application configuration activities primarily in Salesforce, and other supporting force.com applications
• Manage stakeholder relationships and prioritize athenaIT configuration/development activities that best support business objectives
  
  

Typical Qualifications: 

• 6-10 years’ work experience in a business analyst (system administration) supporting a post-sale (Customer Success, Customer Support, Professional Services, Business Operations) organization
• Hands-on experience with a Professional Services Application such as Cloud Coach, Salesforce Service Cloud, Community and other integrated and / or force.com applications including but not limited to Gainsight and data analytics tools
• Familiarity with tools such as JIRA, Confluence, SalesforceDX, VS Code, BitBucket, Git Experience creating and executing unit, integration and user acceptance test plans is preferred 
• Strong and effective written, verbal and presentation skills with the ability to collaborate with team members and business stakeholders at all levels of the organization
• Experience creating and executing unit, integration and user acceptance test plans is preferred
• Excellent problem-solving, analytical, and investigative skills
• Experience working in an agile/iterative delivery environment preferred
  
  

About Athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. 

What’s unique about our locations?

From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our Company Culture Might Be Our Best Feature.

We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.  

What can we do for you?

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.

https://www.athenahealth.com/careers/equal-opportunity