Our well-known client in Financial Services has a Collections Systems team that ultimately provides project support for these initiatives, and they also support other non-Collections areas including production support for multiple applications (both on-prem and hosted) that are used to investigate and remediate system issues.
WHAT YOU’LL DO:
Business Systems Analysts who support our client’s Collections Systems team will serve as Product Owners for Enterprise level projects that affect Collections. The team’s primary business partner is a third-party vendor that provides collection technology solutions to support the documentation of requirements/features, system testing, coordinating UAT, outage resolution, etc. within our client’s organization.
QUALIFICATIONS:
Demonstrated ability to successfully manage multiple projects concurrently from project concept through implementation, either independently or as part of a team
Significant experience in workflow analysis and design/configuration
Demonstrated ability to successfully guide business users and product owners at all levels through requirements gathering while leveraging knowledge of system capabilities
Demonstrated ability to mentor others
Strong analytical skills and experience using SQL (or similar data mining tools) to include creating queries and joins as well as hands-on experience using Excel (or similar analytical tool) to include using formulas and pivot tables/graphs
Strong desire to learn new systems and processes
Hands-on experience with ADO to include managing epics, features, and PBIs
Exposure to SAFe agile methodology
Experience troubleshooting and solving routine operational and/or system issues
Ability to conduct basic research leveraging analytical and problem-solving skills
Effectiveness in organizational, planning, and time management skills
Effectiveness in following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
Effective verbal and written communication skills
RESPONSIBILITIES:
Evaluate operational efficiency and effectiveness of supported systems and applications
Demonstrate an ability to successfully manage multiple projects concurrently from project concept through implementation, either independently or as part of a team
Analyze information, requirements, data, work quality, work methods, processes, service-specific practices, standards, and metrics/statistics
Use elicitation techniques to gather information at the right level of detail and scope to represent all stakeholder needs
Analyze, define, and document technical design for data, workflow, logical processes, hardware, and operating systems environment, interface with other systems, internal and external controls, and output
Identify business requirements (e.g., needs, objectives, functions, features, input and output)
Develop, recommend, and document adjustments to workflow to streamline processes
Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensure compatibility
Participate in cross-organizational task groups concerning new automated systems, products, and/or services
Work with project teams to plan, coordinate, and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition the project to Production
Interact with other staff, and business units (end users) in problem-resolution efforts
Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; present conclusions and recommendations to management
Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
Interpret results of analysis, present recommendations, alternatives, and implications
Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximizing effectiveness and mitigating future exposure
Ensure preventative, detective, and corrective controls are properly identified and documented
Develop test plans, test criteria, scenarios, and documentation; ensure acceptance of delivered solutions
Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
Report testing activity including time spent, testing time lost and discrepancies found
Represent the business unit in identifying, analyzing, and communicating system solutions
Monitor the performance of systems to ensure continued system efficiency
Collaborate with key partners in the development and delivery of solutions
Perform other duties as assigned
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Analyst and Consulting
Industries
IT Services and IT Consulting and Financial Services
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