Business Process Specialist

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

How You Will Make an Impact:

• Develop standardized Business Process documentation/resources from initiation to completion in partnership with SMEs, including playbooks, SOPs, process maps, and communications to FCS.
• Design new processes for the FCS organization and contribute towards solving process-related challenges that the organization may encounter.
• Analyze and monitor implemented changes to business processes and adjust as needed.
• Develop diagrams, process maps, and other graphics necessary to ensure execution of efficiency and effectiveness of business processes. These efforts will drive operational efficiencies, while reducing or eliminating waste, human error in process hand-offs, and clearly identifying roles and responsibilities.
• Apply rigorous project management techniques to planning and implementing cross-functional initiatives that support current goals and objectives.
• Coordinate with various FCS Teams and others to intake regional requests and initiate project alignment and solutions.
• Develop insightful recommendations to address complex operational and strategic problems with business processes.
• Evaluate the impact of proposed changes with attention to scalability and sustainability over time.
• Foster strong cross XFN partnerships and effectively prioritize workload demands to meet project deadlines.
• Ability to analyze stakeholder needs and resolve conflicts while communicating decisions in a timely manner.
• Design and compose weekly reports, meeting minutes, and quarterly business reviews for stakeholders and GS leadership.
• Maintain project management resources and tools including templates, dashboards, project sprints, and enhanced project workflows.
• Ability to be flexible and nimble to support initiatives at a global scale in order to move fast and meet deadlines.

What You Will Need to Succeed:

• At least 3 years of industry experience
• Excellent quantitative and analytical skills, along with the ability to apply those skills across a variety of business processes
• Demonstrated project management skills and experience in driving solutions
• Knowledge of processes & procedures development
• Proficient with MS Excel, Outlook, Word, and PowerPoint. Familiarity with Business Process Modeling (ISO 9001) and Visio or similar type process flow software
• Strong verbal and written communication, attention to detail, and organization
• Highly motivated and able to work independently as well as in a team environment
• Comfortable working in a fast-paced and demanding setting
• Ability to quickly learn and master new technology
• Possesses planning, organizational, motivational skills, and is detail oriented
• Ability to understand broader business issues
• Knowledge of risk assessment and control

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Compensation

Estimated Pay Range: $80,000.00 - $83,000.00/Yr. USD Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.

*Job description is subject to change.