Business Process Improvement Professional (Enterprise Call Center)
Business Process Improvement Professional (Enterprise Call Center)
INSPYR Solutions
Newark, DE
See who INSPYR Solutions has hired for this role
Location: Hybrid in Newark DE
Duration: 12+ month contract
Compensation: $50-70/hr.
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
As a member of the Business Process Improvement (BPI) team, the Process Analyst plays a key role in projects to develop automated solutions for targeted processes. Working under limited supervision and with a high level of autonomy, this individual will contribute to all phases of process re-engineering projects, bringing an innovative spirit and analytical mind to complex systems and business problems. Extensive contact with internal customers is required to identify, research, and resolve problems.
Responsibilities:
- Work hands-on with internal customers and stakeholders to understand business processes.
- Gather process information through interviews, observations, surveys, and workshops.
- Facilitate brainstorming sessions to identify opportunities for improvement.
- Model business processes in Business Process Modeling Notation (BPMN).
- Capture and analyze process data to identify problems and establish baseline metrics.
- Propose recommendations for process improvement by leveraging principles from Lean and Six Sigma.
- Document business and technical requirements for desired process solutions.
- Facilitate and participate in user testing to ensure process solutions are accurate and stable.
- Lead in preparing and delivering user training for process solutions.
- Provide ongoing support for implemented solutions, including maintenance and enhancements.
Required Knowledge/Experience:
- Fundamental concepts, practices and procedures of process improvement analysis
- Fundamental concepts, practices and procedures of business process management (BPM)
- Fundamental concepts, practices and procedures of robotics process automation (RPA)
- Basic functionality and purpose of Business Process Management Suites (BPMS) and how they are applied
- Basic principles of banking and finance and securities industry operations.
- Core business competencies such as finance, management, accounting, operations, and marketing.
- Skill in Business Analysis tools: Microsoft Office suite (Word, Excel, Visio, PowerPoint, and Outlook), Change Management, and Project Management tools (MS Project).
- Modeling processes using BPMN.
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our client’s business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, projects, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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Seniority level
Mid-Senior level -
Employment type
Contract -
Job function
General Business, Project Management, and Strategy/Planning -
Industries
Banking, Insurance, and Financial Services
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