Business Process Improvement Consultant

CrossTech is seeking a Business Process Improvement Consultant to support one of our Telecommuncations clients; this is a full-time, fully remote position.

Job Summary

This role will be working across a broad spectrum of stakeholders including executive leadership. The ideal candidate will have hands on expertise in a business process improvement environment and successfully lead desired outcomes.

In addition to developing specific deliverables, views, and viewpoints, the candidate must contextualize complex and complicated problems drawing from disciplines such as strategy development, business analysis, process management, operations, and systems analysis.

The candidate must also understand, utilize, and be current with industry best practices, the regulatory environment, and the competitive landscape to optimize SDLC.

• Strategic Facilitation: Partner with the CTO and HR to develop and execute strategic initiatives that leverage data to provide transparency and insights to inform initiatives designed to metricize performance, optimize operations, and drive business results.
  
  

Job Description

• For key business initiatives, be able to frame scope, goals, and deliverables that support business needs in collaboration with all stakeholders for workload and capacity optimizations.
• Secure benchmarks, data analytics, and other forms of information required to give appropriate considerations required for analysis and/or decision-making (Data to inform recommendations)
• Strategic consulting and change management practices designed to simplify and define problem statements, outcomes to support the development of solutions to drive the desired outcomes. (Transformation Plan including consideration of people impact)
• Creates documents, frameworks, visualization, and analysis (quantitative and qualitative) to support insights and process improvements.
• Facilitate the identification and prioritization of opportunities for improvement and to lead a group of stakeholders through the development and implementation of recommendations and change management.
• Collaborate with leaders, subject matter experts and users to communicate the proposed solution vision and analyze tradeoffs between usability and performance needs.
• Facilitate Annual Strategic Planning Process by establishing Goals/OKR/KPI multi-year etc.
• Assist in proactively communicating initiative details across all levels of the organization and across multiple departments in a clear and concise manner.
• Synthesize data and insights into executive presentations to facilitate business decision making and communication within the department and cross-functions.
  
  

Qualifications/Skills

• 10+ years' experience in strategic consulting and/or strategic program management within a Saas environment, technical background in software development life cycle
• Skilled practitioner with a balance of execution and strategy with demonstrated competency of driving results and change management
• Ability to map formulate workable solutions, benchmarks into actionable metrics, performance standards to support comparative information which will inform headcount, resource allocations and productivity metrics
• Demonstrated competency in the proactive identification and mitigation of technical risks throughout delivery life cycle. (ideally building highly scalable platforms, products, or services)
• Demonstrated competency in synthesizing data and insights into executive presentations to facilitate business decision making and communication within the department and cross-functions.
• Skilled in the application of standard software development principles which includes knowledge of applicable processes, methodologies, standards, products and frameworks.
• Detail oriented and organized with the ability to be comfortable in ambiguous and challenging situations.
• Synthesize data and insights into executive presentations to facilitate business decision making and communication within the department and cross-functions.
• Bachelor's degree in computer science or related field or requisite experience
  
  

Preferred Requirements:

• Work experience in telecommunications, technology software, data analytics & data management
  
  

Output:

• Transformation Model - Plan to transition
• Unification of Processes - Internal and External
• Metricize Performance: Understand #, capacity, benchmarks and set standards for productivity, sprints, competencies
• Team Enablement expectations
  
  

Compensation

$59-$63/hr.

Comprehensive Benefits Offered

This job description is intended to provide information about this position's essential functions and basic duties. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of CrossTech Consulting Group.

• CrossTech is proud to serve as an EOE/Vets/Disabled employer.