IHI is a Healthcare Consulting organization dedicated to helping our customers achieve the results that make their organizations successful. Our employees enjoy a work culture that promotes Integrity, Transparency, Innovation, Compassion, Service and Excellence.
IHI is looking for a Business Process Consultant to join our team. The BPA will facilitate and manage projects by serving as the liaison for users and developers. This role is responsible for communicating goals and evaluating results as requested.
The ideal candidate has a curious mind and enjoys taking a challenging problem, breaking it down into sections, reviewing the information and asking the right questions. This person must have exceptional people skills as well as creative solutions.
Employees can also take advantage of a remote, work from home, working environment that promotes work-life balance and productivity.
Qualifications
Being effective in this role requires a natural ability to build strong trusting partnerships across the organization and drive progress
This requires a highly resourceful individual who thrives in a fast-moving, complex environment requiring strong emotional intelligence and self-motivation
Ability to influence & energize a diverse set of stakeholders towards a common goal
Agile-minded, proactive, and committed to driving results
Good sense of self and strong personal presence
Skilled in devising effective solutions to problems creatively
Excellent organizational, written, and verbal communication skills
Excellent analytical skills, strong interpersonal skills and extremely resourceful
Detail oriented, able to multitask and meet tight deadlines
Self-motivated, able to work on a team and independently
Quick learner, curious with high sense of urgency
Proficient in Business Process Mapping software such as Visio, Lucid Chart
Strong computer skills including Microsoft Office suite
Willingness to work hard and lead
Responsibilities:
Develop and communicate detailed specifications for implementation while maintaining customer expectations.
Produce reports, timelines, and graphics to communicate expectations and progress to management, customers, investors and other relevant parties
Discuss areas of focus with executives to improve the business
Conduct analyses to assess current processes
Gather and process performance data
Design strategies to improve workflow strategies
Present strategies to executives and adjust based on all feedback
Oversee the implementation of updated processes
Train employees on new processes
Adjust new business processes when necessary
Remain up to date with best business practices and technological developments
Research, test and analyze the nature, effect and results of system difficulties.
Collaborate and work closely with colleagues to understand technical needs. Understand how any disruptions will potentially change a project and affect the business. Communicate with team leads to ensure client satisfaction, and provide recommendations as needed
Skills
Interpersonal: The BPC is expected to work with a variety of people, including company executives, department heads, and employees. Strong interpersonal skills help them form professional relationships, ensure employees are comfortable during interviews and enhance job satisfaction for the customer
Research: The BPC is expected to have advanced research skills that will allow them to analyze business processes efficiently. These skills will be used to collect relevant data, organize it appropriately and make informed suggestions
Analysis: The BPC will need proficient analysis skills to collect and review performance data. This will help them to understand current business operations to determine the best way to improve them
Communication: The Consultant will be expected to use their verbal communication skills to lead presentations, discuss company-wide goals and interview employees. Their expected written communication skills allow them to conduct research, analyze key performance indicators and prepare reports on their findings
Computer literacy: The BPC is expected to possess the necessary computer skills to help them conduct research and prepare reports and presentations. They are often required to use hardware and software effectively, improving their productivity
Problem solving: In the event that a company executive approaches our Consultant with an issue,such as low employee satisfaction required Problem-solving skills would allow them to assess the issue, conduct research, and prepare solutions that resolve it
Time Management: The BPC is expected to follow strict deadlines to implement changes and reach shared business goals. Their time management skills will help them to prioritize their tasks appropriately, ensuring they meet these deadlines
Requirements:
Bachelor's degree in Computer Science, Information Technology, Business, or a related field
Four years + business process experience
Excellent communication and customer service skills
Leadership skills with the ability to lead, facilitate, motivate and organize
Preferred
Organizational Change Management experience
Lean Six Sigma certified
Business Process Certification
Prosci Change Management Certification
Five to seven years relevant experience.
Master's degree in Information Technology, Business, or relevant field
PMP Certification
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Seniority level
Mid-Senior level
Employment type
Contract
Job function
Management and Manufacturing
Industries
Internet Publishing
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